Latest Jobs At Airtel Nigeria

Job description

Service Activation Experience

•     Design service delivery model for all new activations based on customer peculiarities
•     Draft welcome letters and communications to all SME, Corporate, Enterprise customers
•     Work with Key Account Managers to drive Enterprise activations in the assigned zones
•     Own the process of activation, migration and deployment of service once sale has been concluded
•     Weekly report on ES service executives' activities

Service Experience & Assurance

•     Process mapping of ES Executives' to accounts and KPI tracking
•     Process improvement and eradication of bottle necks that affect resolution TAT
•     Ensure ES Service Executives allocated accounts conduct scheduled visits and calls to determine customer needs
•     Visit to customers in cases of disputes/ appreciation

Service Recovery

•     Make recommendations to product owners based on customer behavior through lifecycle reporting and analysis.
•     Strategizing, implementation & controlling various initiatives for customer complaint reduction & retention.
•     Conduct Root cause analysis on customer complaints and highlight insights to the Regional HV Head.
•     Identify customer pain points and review with Process Owners to ensure correctives.

Customer and Service Retention

•     Plan Service Camps targeting top 20/80 accounts within AOP budget
•     Ensuring and driving quality of interactions from all touch points for Enterprise customers.
•     Organise Quarterly ''Thank you'' forums for customer loyalty
•     Conduct surveys to ascertain level of customer satisfaction
•     Regular review of ES service executives' assigned accounts

Collection and Revenue Assurance

•     Drive bill collection within Region
•     Ensure closure of all reconcilliation disputes before the next bill cycle
•     Own process for prompt receipt of vendors' required documentation to reduce delays in bill payments
•     Process approvals for all PTP (Promise To Pay) and ensure customer commitment to agreed dates

Desired Skills and Experience

•     3-5 years of Customer service experience
•     Excellent organizational, communication skills, and attention to detail.
•     Advance proficiency in Microsoft Word and Excel
•     Project management skills will be an advantage
•     Good understanding of the Enterprise business

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Job description

1. Ensure timely completion of new/renewal contract
Manage the processing of Network related contracts from project brief to contract completion in conjunction with the Legal department

2. Preparation of Network BOQ
TO be familiar with preparation of BOQ (Bill of Quantity) for Telecom products i.e 2G- BTS, 3G – Node B, Microwave, Transmission eqp (DWDM & SDH)  etc

3. Timely issuance of PO
Manage the end to end Purchase Order process for procurement of goods and services within their area of responsibility in line with approved purchasing requests.

4. Vendor Management
Manages the relationship with vendors in accordance with company guidelines, to support the realization of agreed procurement contracts.

5. Co-work efficiency
Provide accurate information and guidance to managers and other staff in Support of the planning, budgeting and goal setting processes to establish procurement goals.

6. Pricing and contract management
Manage price & contractual negotiations in line with favorable payment terms, statutory regulatory requirements, competitive pricing, quality assurance and delivery timelines favorable to the company.

7. Reporting
 Generation of required Procurement reports(spend & savings report, contract management report, Single source & emergency request report)

8. Ensure process are in place and strictly adhered to
Manage sourcing process for recommending/identifying the most suitable vendors required for projects/tasks

9. End Vendor support
Provide payment support services(i.e.  reconciliation/confirmation of invoices against vendor claims as against audit exercises

10. Vendor Perofmrance Evaluation
Vendor Performance evaluation to ascertain vendor competence & capability

Desired Skills and Experience

•     Bachelors degree preferably Engineering
•     Masters in Business Administration would be preferred additional qualification dependent on experiencent
•     Minimum 10 years working experience with at least five years in Network Procurement
•     Strong ethics
•     High Discipline and professionalism
•     Self-Motivated and Passionate
•     Team player