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  • Posted: Feb 14, 2019
    Deadline: Feb 20, 2019
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    The AHI Residence is an 18-room Bed &Breakfast, non-smoking, non-alcohol serving facility located on the Lagos Mainland. The AHI Residence is designed for professionals who require a serene and comfortable accommodation for strategic retreats, seminars, workshops, business meetings, academic or intellectual reflection and output especially those using...
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    Housekeeper

    Job Description

    • Deliver excellent customer service at all times
    • Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
    • Maintain highest standards of cleanliness in all customer and back-of-house areas
    • Dust, polish, and remove marks from walls and furnishings.
    • Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
    • Ensure uniform and personal appearance is clean and professional at all times
    • Adhere strictly to all company safety and security policies and procedures
    • Report any security or maintenance issues immediately to Manager.

    Qualifications

    • OND in any related discipline.
    • Experience: 1-3 years.

    go to method of application ยป

    Front Office Executive

    Key Responsibilities

    • Accept reservations, changes and cancellations
    • Check-in guests in an efficient and friendly manner.
    • Check-out guests at end of stay. Ascertain guest satisfaction
    • Ensures guest settles bill through POS, credit card or cash transaction.
    • Utilize a variety of software systems to check guests in and out, run daily reports
    • Reconcile all transactions at the close of each shift.
    • Handle all guest interactions with the highest level of hospitality and professionalism
    • Work closely with Housekeeper to ensure smooth handling of guest luggage, deliveries
    • Work harmoniously and professionally with co-workers and supervisors.

    Qualifications & Requirements

    • Graduate of Social Sciences / Arts
    • 2+ years experience as a Front Office Executive in a reputable 3-star hotel
    • Excellent communication skills
    • Excellent customer relations skills
    • Excellent knowledge of Microsoft Word, Excel and Powerpoint
    • Versatility in use of Hotel Management Software.

    Method of Application

    Applicants should send their updated CV to: careers@ahiresidence.com

     

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