Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 13, 2019
    Deadline: Feb 20, 2019
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
    Read more about this company

     

    Lead: Voice Products & Customer Loyalty Management (CLM)

    Job Description
    The position is a critical role within Nigeria and will ensure voice subscriber growth and revenue growth. Details of the job description include:

    • Lead and implement the strategic plan for all voice products and services (local and ILDs)
    • Develop and manage innovative voice portfolio initiatives to drive voice revenues and minutes consumption.
    • Manage partnerships/programs with external vendors to drive call completion.
    • Product subject matter expert on communication for new product launches. 
    • Documentation and training for customer support with respect to data products and services
    • Identification of opportunity areas in the voice space and development of segmented campaigns to take advantage of such opportunity
    • Responsible for ensuring optimal pricing to drive profitability and maintain regulatory compliance.
    • Ensure profitability of products by reaching the desired satisfaction of consumer
    • Guarantee cross-functional cooperation and communication with other Departmental Managers in order to achieve time to market effectiveness and organizational efficiency
    • Management of CLM platform to ensure campaign effectiveness, profitability, optimization and audit compliance.
    • Responsible for managing the voice and CLM team

    Responsibilities

    • Voice Revenue, Usage and Retention
    • Product Development and Support
    • Special Product/Promo Management
    • CLM Management
    • Stakeholder Management.

    Skills critical to the role:

    • Product Management, Business Analysis and Planning, Presentation, Business Case Development.
    • Pricing, Product Management, Business Analysis and Planning, Presentation, Business Case Development.
    • Data Analysis and decision support
    • Experience developing compelling and marked to market proposition for customer acquisition and retention
    • Experience in developing & investing in appropriate engagement platforms.
    • Understanding of the industry sector and key customers in that sector inclusive of related strategies and business challenges
    • Ability to use market research gap analysis to develop profitable products and services.
    • Ability to manage the product life cycle.
    • Analytical thinker who can plan/execute action to exploit business opportunities based on data insights
    • Ability to present compelling business cases for investment in in-life products and services development as well as engagement platforms.
    • Utmost professional integrity.

    Relevant Skill and Experience

    • University Degree in related field
    • MBA or Master's Degree a plus
    • 8+ years in a similar position + managerial experience
    • Experience of Telecommunications Industry or FMCG marketing environment
    • Strong leadership skills
    • Strong interpersonal and communication skills
    • Able to operate in a performance driven organization
    • Integrity and maturity of thinking
    • Use deep understanding of the market trends and consumer insights to formulate a cohesive strategy
    • Excellent Data analytics skills
    • Experience working in a reporting/ Business

    Method of Application

    Note: Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within two weeks of the closing date, please assume you have not been successful on this occasion.

    Interested and qualified? Go to Airtel on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Airtel Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail