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  • Posted: Feb 13, 2019
    Deadline: Not specified
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    Andela is a global talent accelerator that produces world-class remote developers and connects them with top employers. Andela finds the brightest young people in Africa and gives them the training and mentorship needed to thrive as full-time, remote developers for companies around the world. The company is backed by investors including Steve Case, Omidya...
    Read more about this company

     

    IT Manager

    About the Role

    • IT Manager position will be responsible for running company wide systems.
    • You will be responsible for designing, planning, implementation and overseeing administration and maintenance of network infrastructure within Andela including network security as per established policies.
    • You will also oversee systems administration tasks for Andela systems as well as asset management.
    • Reporting to the Director of IT, the IT Manager is responsible for building and maintaining reliable network infrastructure and maintaining essential IT operations for Andela.

    Key Responsibilities
    Network Infrastructure:

    • Design, plan and implement Andela’s IT infrastructure as per set standards
    • Implement network security at the location as per established policies and standards.
    • Oversee the administration and maintenance of the company's IT infrastructure.
    • Recommend areas of improvements.
    • Ensure 99.9% network availability for the location.

    Internal Systems:

    • Manage administrative user roles and permissions as per set guidelines
    • Provide regular updates on utilisation of all internal system resources.
    • Work with other teams to help maintain and manage Internal Systems.

    Helpdesk Administration:

    • Define SLAs for all tickets assigned to the IT department.
    • Provide first line of response to all escalated tickets.
    • Interact with internal clients at all levels to help resolve IT-related issues and respond in a timely manner.

    Assset Management:

    • Build and maintain vendor relationship and manage the purchase of hardware and software products.
    • Ensure that company assets are maintained and inventoried accurately.

    People Management:

    • Lead, without Micromanaging a team of IT systems administrators and Network engineers
    • Carry out people performance evaluation as per set guidelines

    Security and Compliance:

    • Work in a global team to ensure ISO and SOC activities are effectively executed
    • Recommend and implement network and systems security solutions

    Cost Management:

    • Effectively plan and budget for the IT department
    • Monitor expenditure within the department
    • Recommending cost effective solutions

    Qualifications & Experience

    • 10 years’ experience in IT. 5 being in a managerial role for a big company.
    • Bachelor's Degree in IT, Computing or related field.
    • A good understanding of computer networks, a Cisco or any other network certification is required.
    • Security certification and/or experience with ISO/SOC certification will be an added advantage.
    • Ability to work with different operating systems i.e MacOs, Windows and Linux
    • Experience working with cloud based systems
    • Understanding of helpdesk systems is essential.
    • A good grasp of technical installations and willingness to learn
    • Working knowledge of fundamental operations of relevant software, hardware and other equipment.

    EPIC Values Alignment:

    • Demonstrable commitment to the learning & development of people and technology
    • If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

    Benefits & Compensation

    • Full-time compensation
    • Full medical coverage
    • Breakfast, lunch and snacks provided daily
    • Beautiful working environment
    • Opportunity to work with the brightest minds on the planet
    • Oh, and a chance to change the world!

    Method of Application

    Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Interested and qualified? Go to Andela on boards.greenhouse.io to apply

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