InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveller there is a health club bar serving fresh juices. InterContinental Lagos also offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities include a fully-equipped gym, outdoor pool, and retail space.
As the Assistant Front Office Manager you will manage the operations of the Front Office Department by ensuring that product quality standards are met and that optimum service is provided to all hotel guests according to the hotel's and InterContinental Hotels Group business objectives.
Key responsibilities of the role include: Assist with managing the Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition, Demonstrate service attributes in accordance with industry expectations and company standards, Promotes the desired work culture around the five core values of the Winning ways-show we care, Aim higher, Celebrate the difference, Work better together of the InterContinental Hotels.
A degree or its equivalent
Managerial experience in a high-end city operation with large rooms division
Good business mind and commercial flair
Good understanding of the local business and operation environments and markets
Service minded and ability to involve and support operations
Business savvy and good people skills
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