Information, Communication and Technology (ICT) Officer at the Norwegian Refugee Council (NRC)

The Job Description

• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

Role and Responsibilities

• The ICT Officer is responsible for overall establishment and implementation of NRC Information & Communication Technology systems and procedures in Maiduguri. S/He will assist day to day management of IT functions, ensuring the proper functioning of LAN, Server, E-mail system and internet connectivity.
• S/He will provide timely end user computer support, ensure that Hardware, printers and software resources are available and that the office is comply with NRC ICT policies, rules and procedures.

Generic responsibilities:

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function
• Provides basic assistance and information and/or training to staff on ICT policies and procedures including hardware and software.
• Identifies ICT problems, Multi-Tasks, develops and implements technical solutions.
• Adheres to NRC ICT policies and procedures, handbooks and guidelines.
• Ensure anti-corruption, transparency and cost efficiency principles in all processes.

Specific Responsibilities

• Adheres to and support for implementation of NRC ICT policies and procedures, handbooks and guidelines.
• Visit NRC field offices to provide support for internet setup in new bases according to ICT-HO Standards.
• Submit visit report as per NRC standards highlighting the key technical recommendations for future and keep the track.
• Provide IT support to all NRC offices in Nigeria this includes country, area and field offices
• Ensure ICT equipment’s, hardware, software and other resources are timely made available and well maintained
• Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.
• Sets up and configures general hardware, peripherals and accounts assigning security level;
• Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level…),
• Implement NRC filling system (electronic files) at country level as per defined NRC standards
• Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet…)
• Keep track and ensure proper handover, including signatures for all mobile equipment’s.
• Work with Logistics to ensure that ICT Equipment are tagged and any Loss/Damage are reported in with accuracy. Interact with external parties as and when required (for example contracted service providers for Internet) to ensure NRC is enjoying the required services in an optimum manner.
• Identify ICT problems, develop and implement technical solutions for example to meet Programme and Monitoring & Evaluation specific needs
• Maintain an accurate ICT asset management system and documentation at Country office level
• Ensure anti-corruption, transparency and cost efficiency principles in all processes.

Critical Interfaces:

• By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
• Head of Support
• Area Manager
• Logistics Manager

Scale and Scope of Position:

• Staff: 1 ICT Assistant
• Stakeholders: ETC, INGOs, local NGOs, governmental bodies
• Budgets: None
• Information: Logistics Handbook, Intranet, work place
• Legal or compliance: ISPs, NRC Terms of Employment, NRC Code of Conduct, NRC Policies, NRC security Standard Operating Procedures

Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies:

• These are skills, knowledge and experience that are important for effective performance.
• Generic professional competencies:
• Experience from working as ICT Assistant/ICT Officer in a humanitarian/recovery context preferably with similar organization like NRC
• Documented experience in related to network management and cloud networking
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal
• Context/ Specific skills, knowledge and experience:
• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
• Office organization skills,
• Computer skills (Microsoft Office)
• Good communication skills
• Fluency in English, Hausa is an asset

Behavioural Competencies:

• These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework