General Manager (Restaurant Operations) at a fast Growing Restaurant Chain

Location: Lekki Phase 1

Job Description

• Responsible for ensuring that the overall management and the smooth running of the daily operations of all restaurant outlets are in line with company policies and standards.
• Responsible for coaching, development and training of all levels of Restaurant Managers for operational and service excellence.
• Monitors and supervises the training and induction of team members and supervisors by the restaurant managers to ensure that the company training objectives are met.
• Provides leadership and support for each Restaurant Manager to achieve set targets.
• Coaches and motivates Restaurant Managers and Restaurant Teams.
• Increase company profitability by minimizing wastage and devising cost control measures.
• Develop and drive initiatives to increase sales and profits.
• Achieve the overall set targets for the company by pro-actively contributing to the implementation of business strategy.
• Drive results by continuously seeking improvements to enable individual outlet and company growth.
• Ensures that weekly/monthly sales targets are met and expand current income streams.
• Ensures that company’s mission, policies, standards and values are understood, embraced and complied with by all staff across all sales outlets.
• Ensures the conduct of the business within the ethical, legal, and moral boundaries consistent with our values.
• Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies, LAASA, etc to ensure smooth running of operations.
• Works closely with the HR department to ensure that restaurant staffing levels are met.
• Participates in the interview process for Restaurant managers and team members.
• Ensure that daily/weekly sales, management reports, profitability, food costs and other general management reports for all outlets are prepared as and when due.
• Responsible for working with Restaurant Managers and Facilities officer to resolve chronic R&M issues; determine causes of excessive R&M; gather R&M issues; identify trends and proffer solutions.
• Provide leadership for achievement of goals for new store openings as required. This includes planning and organizing staffing needs , ensuring  timely recruitment , selection training and orientation etc
• Responsible for the planning, supervision and smooth running of outdoor catering arrangements.
• Responsible for conducting surprise visits across all outlets to ensure the implementation and compliance of given service and operational standards across all outlets.
• Act as a gate-keeper for the Business owners.

Requirements and Qualifications

• Multi-site restaurant operations management skills (compulsory).
• Min HND holder (university degree preferable)
• 2 years min experience in a similar role in a QSR or similar restaurant chain
• Demonstrated track record of workplace achievement in the coaching, training and development of employees to meet set goals.
• Excellent oral and written communication skills.
• An understanding of federal and state regulations as regards health and safety, restaurant regulations, HACCP standards etc.
• Proficient in MS Office
• Must have a car.