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  • Customer Service Officer at Literamed Publications Nigeria Limited (Lantern Books)

  • Posted on: 7 February, 2019 Deadline: 21 February, 2019
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Lantern Books
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  • Literamed Publications Nigeria Limited, est. 1969, is Nigeria's leading Children's book publisher. Its imprint, "Lantern books" is now a household name in Nigeria and West Africa.

    Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools.

    Customer Service Officer

     

    Job Description

    • Manage the customer service unit
    • See to the creation of school data base per region, zone, state, local government and formulate ways to service the schools promptly
    • Develop strategies and channel of interaction with bookshops, schools and other brand users
    • Relate all customer complaints to the appropriate department and follow through with the solution
    • Answer customer inquiries via phone, email, and in person
    • Ensure information are passed to customers on the following areas:
      • New product development
      • Introduction of new product
      • New discount policies
      • Ongoing promotions
      • Change in pricing
      • Marketing related activities to support sales
    • Ensure that invoices are raised promptly
    • Ensure that customers making purchase at head office are attended quickly
    • Advice on ways to reduce the lead time between invoicing and delivery.
    • Provide recommendation to address customer issues in a timely manner

    Requirements

    • 3 years+ of Customer Service experience
    • Candidate must be a graduate
    • Must have experience with GP Dynamics, RMS and ERP
    • People oriented, cheerful and a good team player
    • Good telephone manners and communication skills

    Method of Application

    Applicants should send their CV to: johnson.akinkuowo@lantern-books.com using the Job title as the subject of their email.

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