Business/ICT Process Documentation and Management Officer at Access Solutions Ltd

Department: Corporate Services & Development

Responsibilities    
The Business/ICT Process Manager shall be responsible for managing and executing process development in Access Solutions Ltd. The Business / ICT Process officer will provide documentation and process documentation for an ongoing project. Other responsibilities will include business process review/improvement, organizational design and coordination, performance tracking, organisational learning & knowledge management, culture management and succession planning.

Specifically, the responsibilities shall include to:

• Develop process models including maturity and continual improvement programs for departments in the company
• Drive the executions of strategic initiatives on which strategic objectives are anchored.
• Coordinate the process of cascading corporate objectives to all staff performance indicators
• Track/Monitor the performance measures and indices of all staff on a periodic basis
• Ensure the compliance of organizational culture that enables employees to perform in accordance with the company’s objectives.
• Define and apply a structured process management approach and  methodology to build and monitor Access Solutions Ltd’s processes and procedures
• Identify additional customer needs that were previously unrecognized by the business owners and involve business owners in developing solution options.
• Develop structure and order to undefined problems and/or large scale problems, making them easier to address and solve.
• Constantly improve methodologies and measurement frameworks
• Communicate change and provide training to impact business units
• Anticipate issues and risks and act to mitigate these quickly; handle any unforeseen roadblocks swiftly and effectively.
• Identify end- to-end re-engineering opportunities across the business
• Manage all auditing efforts for Access Solutions Ltd’s processes, procedures and internal documentation
• Direct Team's work efforts towards customer outcomes and expectations.

Qualifications, Skills & Competencies

• Bachelor’s Degree in any Social Science or any related discipline, Masters will be an added advantage;
• Minimum of 3 years’ experience in extensive Business/ICT Process Management and Functionality
• Experience in training and curriculum development is preferred
• Strong Project Management Skills
• Should have high energy and sense of urgency
• Excellent Written and oral communication
• Strong analytical skills; ability to read and interpret complex written information
• Expert in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Visio, Access.
• Ability to actively transform innovative ideas to reality
• Must be flexible and able to adapt to the needs of the business, analyse and interpret data efficiently
• Proven track record of leading and making significant contribution to successful delivery of project
• Must be a self-starter and be able to prioritise activities to suit the dynamic business conditions of Access Solutions Ltd.