Student Counselor at Aurevoir Voyages

Job Purpose

To register and provide effective counseling on applications and visas to all Aurevoir Voyages registered and unregistered students in order to get them to their study country destination.

Reports to Managing Director

Core Working Relationships:

Managing Director, Overseas Partners, Marketing Manager, etc.

Responsibilities

• Create digital footpath to the Aurevoir Voyages website and social media platforms.
• Ensure student awareness, registration and conversion in cities where we have no physical presence
• Counsel and provide up-to-date information to prospective students
• Marketing and promoting Aurevoir Voyages institutions to all students virtually and physically.
• Ensuring that the office is tidy.
• Making sure that required documents from clients are complete and photocopies of such documents made.
• Coming up with marketing strategies on how to expand our clientele base and increase our market share.
• Ensuring all prospective students register and are converted.
• Provide overall excellent customer service to all students.
• Send weekly details of unregistered enquirers to the Managing Director for compilation and subsequent follow up.
• Guide prospective students on University and course choices available.
• Maintain full update on all Aurevoir Voyages partner institutions regarding courses, materials and procedures.
• Manage all allocated applications and proper follow-up of the clients from walk-ins, emails, telephones, web enquiries, digital media enquiries and school visit.
• Update and provide weekly reports to the Managing Director on student status, applications, enquiries and registrations.
• Provide full visa counseling guidance for registered applicants.
• Processing and forwarding student applications to institutions of choice
• Inform Managing Director of any delay regarding applications from different universities.
• Ensuring all registered students are logged onto the Excel Sheet with constant follow up and conversion updates to ensure real-time operations.
• Handle general enquires for Aurevoir Voyages.
• Any other task assigned

Role Requirements Experience and Qualifications

• Undergraduate degree or able to demonstrate the level of key skills required at degree level – essential
• Minimum of 2 years’ experience in a customer facing role – essential
• Experience in online marketing - essential
• Experience of working in international education - desirable
• Direct Marketing experience – desirable

Skills and Knowledge

• Excellent verbal and written communication skills – essential
• Proficient in basic use of Microsoft Office suite – essential
• Knowledge of the digital marketing space and the use of social media platforms - essential
• Knowledge of basic marketing principles - desirable
• Knowledge of international higher education – desirable

Personal Qualities

• Good presentation with a professional demeanor
• Flexible and positive attitude
• Organized and methodical
• Excellent interpersonal skills