Product Support Officer at MainOne Cable Nigeria

Department: Commercial
Job Type: Permanent

Responsibilities
As a Product Support Officer, the job holder will be responsible for the following functions:

• Stay current with new Office 365 technologies and/or offers
• Provide pre/post-Sales support to our Sales Teams and Customers.
• Assign licenses to new customers, and create user accounts in O365
• Provide Office 365 Solution training as needed to the Sales and Support Teams.
• Conduct discovery calls with customers to address customer technical needs.
• Take the lead on all hosting/domain/dedicated server provisioning and troubleshooting.
• Attend trainings and acquire manufacturer certifications as determined by management.
• Maintain an advanced business and technical understanding of Microsoft Office 365 Services and offers.
• Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.
• Take the lead on provisioning, and troubleshooting all solutions in O365 (including but not limited to Exchange Online, Sharepoint, Microsoft Teams, Skype for Business and One Drive).

Qualifications, Skills & Competencies

• HND/B.Sc. Degree in Engineering.
• MCSA O365 is an added advantage.
• 2 years working experience
• Excellent communication skills required.
• Previous experience in deploying O365 is required.
• Knowledge in deploying O365 solutions required, especially Exchange Online and Sharepoint Online.

Demand on the Job

• Exemplary communication skills.
• Job role requires a lot of patience.  
• Working after office hours and weekends may sometimes be required.
• Constant communication with customers to understand requests, complaints and follow up until issues are resolved.