JForce Head of B2C - Jumia at Jumia Nigeria

About JForce

• JForce is a physical sales and marketing channel. JForce is a network of 30,000 sales consultant placing orders on Jumia on behalf of other people
• On each order, they place they earn a commission.  The objective through this network is to overcome e-commerce main challenges of internet access, how to place an order online and trust
• Therefore, JForce is a key acquisition channel for new customers, partners, and sellers.
• Finally, JForce program has the aim of empowering entrepreneurs and generating employment through the full support of Jumia established a brand. Jumia JForce team is there to lead the consultant network to grow throw marketing and commercial initiative. 

Responsibilities

• As Head of B2C, your responsibility is to coordinate J-Force activities and maximize performance across the various regions in order to meet the customer acquisition and revenue growth targets by ensuring that the company remains competitive and innovative
• A share of your team will oversee onboarding and recruitment to bring every month new sales consultants.

In particular you will:

• Build a trusted and prosperous JForce B2C channels
• Optimize the onboarding process and strategize on improving sales consultant’s activation
• Monitor the consultant's management strategy
• Manage the commercial performance of the JForce B2C consultants
• Reach sales, recruitment, engagement, activation targets for B2C channel.
• Deliver exceptional growth of agents’ database
• Delivering engagement of agents’ database
• Deliver strong activation rate of the database
• Optimize JForce marketing budget to deliver highest growth
• Weekly report on performance vs target and action taken during the week.
• Lead B2C team of 4 to 9 FTEs
• Propose innovative process

Required Skills & Qualifications

• Bachelor's Degree in Business Studies/Administration/Management or equivalent.
• 6+ years of sales management experience, managing sales leaders
• Capable of teaching the process for successful prospecting & closing new business, leading to consistent quota achievement
• Evidence of successfully leading others to exceed measurable sales and revenue targets
• Ability to both set strategy, manage sales quotas, and follow through on tactical implementation and execution of initiatives – an operator with vision
• Demonstrated experience with “Consultative Selling” to identify and solve customer problems
• Very knowledgeable with utilizing enabling technology (i.e. CRM applications) to drive process improvement

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.