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Plan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in 1937, with the original aim to provide food, accommodation and education to children whose lives had been disrupted by the Spanish Civil W...
Project Background
The Plan International’s Lake Chad Programme is a regional programme, implemented in three countries: Cameroon, Niger and Nigeria. The entire Programme are set out in the Lake Chad Programme Strategy 2018-2023, The overall objective of the Strategy is that "Girls and boys in the Lake Chad region are resilient and realize their rights in safety and with dignity". Through this programme, the GFFO is expected to contribute to meeting the needs for the achievement of humanitarian objectives under Specific Objectives 2: "Improving the protection of girls and boys from violence, abuse, neglect and exploitation in the Lake Chad region".
Specifically, for the humanitarian intervention to which the Lake Chad Programme is limited, three objectives were highlighted.
Girls, boys and their parents in the Lake Chad region can prevent and/or respond to risks related to child protection and GBV.
Community-based child protection mechanisms are able to prevent and/or respond to child protection and GBV risks in the Lake Chad region.
Children and adolescents in the Lake Chad region have access to quality services to prevent and respond to child protection and GBV incidents.
The project is adopting a participatory approach throughout the project cycle. For example, community members would be involved throughout the project implementation. In addition, the community members would be provided with information on the objectives of the intervention and on the project measures, giving them the opportunity to review and give feedback on the implementation and monitoring plans.
1. Research focus
This research is focussed on conducting an “Operational Context Analysis and Scope Definition” for the establishment of an effective and functional child – friendly feedback and complaint
management system, that would include reaction mechanisms adapted to fit the Nigerian humanitarian context. This is in line with Plan International’s value for accountability.
It is envisaged that a robust child-friendly feedback mechanism would promote gender- and age- appropriate, inclusive, safe and confidential ways for children and young people to receive
information, provide feedback, and meaningfully participate in influencing humanitarian programming. The information provided through this mechanism would be transparently
received by Plan and the feedback and complaints from community members responded to accordingly.
3.1 Research Purpose
The purpose of this consultancy is to conduct an “Operational Context Analysis and Scope Definition” for the establishment of a functioning child – friendly feedback and complaint
management system.
The objectives of this consultancy are two – fold and highlighted as follows:
a. Operational Context Analysis:
To examine capacities such as existing feedback mechanisms, available human resources, technological and financial resources.
To assess operational risks and constraints, such as the level of access to the affected population, security issues or other risks associated with engaging with communities.
To build on existing capacities, where possible, and avoid setting up duplicative systems.
b. Define the Scope of the Feedback Mechanism
To establish a clear purpose and scope that define what types of feedback the mechanism will collect and respond to.
To define the feedback categories that the system will capture and respond to.
Identify organisational policies that link to the feedback mechanism.
1.2 Research Questions
This research is expected to address the following questions:
Is there an existing feedback and/or complaint mechanism, operated by Plan International, partner(s) and/or an interagency group?
Is there an existing inter-agency feedback mechanism that Plan International/ partner should be part of?
What are the existing capacities and resources of Plan International/partner? Reflect on human resources, technical staff capacities, and financial, technological and
material resources.
Does Plan International/ partner have feedback focal points with clear roles and responsibilities for designing and implementing child-friendly feedback mechanisms?
What are the communities’ preferred ways of giving and receiving feedback?
2. Users of the Research
The following have been identified as the users of the research findings:
a. German Federal Foreign Office.
b. Plan International Nigeria.
c. Community Members.
d. Stakeholders within the humanitarian nexus in Borno State.
3. Data collection methodology
Data collection methodologies to be deployed include:
Qualitative Methodology, using tools such as
Tools Descriptions Target Population
Focus
Group
Discussions
Semi-structured or unstructured guide asked to a group of 7 – 12 from a similar background or interest.
Children, adolescent girls and CBCPM (if any) in the community.
In – depth Interviews
Intensive individual interviews with a small number of respondents to explore their perspectives. For example
Key Informant Interview
Plan International staff
(M&E staff, CRM Assistant and feedback lead).
Participatory approaches
Document Review
Reviewing existing documents, such as internal project or programme documents, reports, performance ratings
etc.
GFFO 2 project documents, final project reports etc.
4. Sampling and Participant Selection
The sampling of respondents at the community level would be conducted by the consultant and the approach submitted as part of the response to this proposal.
5. Location of Assignment
6. Time frame
The consultant is expected to strictly follow the following schedule:
S.N Activity Date
7. Ethics and Child Protection
Plan International is committed to ensuring that the rights of those participating in data collection or analysis are respected and protected, in accordance with Ethical MERL Framework and our
Child and Youth Safeguarding Policy. All applicants should include details in their proposal on how they will ensure ethics and child protection in the data collection process. Specifically, the
consultant(s) shall explain how appropriate, safe, non-discriminatory participation of all stakeholders will be ensured and how special attention will be paid to the needs of children and
other vulnerable groups. The consultant(s) shall also explain how confidentiality and anonymity of participants will be guaranteed.
8. Key Deliverables
9. Budget
To be prepared by the consultant
10. Expected Qualifications
Selection criteria for consultant
11. Contact
Reporting to M&E Manager and Plan International Nigeria Head of
Programmes and Business Development
Key Working Contacts M&E Officer, Project Coordinator and M&E Manager
Project GFFO PROJECT
Responsible Persons for TOR
Interested applicants should provide a proposal covering the following aspects:
Please send your application to Nigeria.consultant@plan-International.Org by 4 th February,2019
referencing “Evaluation for Operational Context Analysis and Scope Definition –GFFO ” in the subject line, and including support documents as outlined.
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