Personal Shopper at the Montaigne Place

Functionally reports to: Head, Innovation Business and eCommerce
Administratively reports to: Head, Innovation Business and eCommerce

Job objective(s)

• To provide dedicated services to High Networth Individuals (HNI) & Ultra High Networth Individuals (U-HNI), and will manage our company’s relationship with these affluent and wealthy clientele, relating with them using an in-depth and up-to-date knowledge of the luxury lifestyle and related products
• Will be part of the company's Concierge Service Team (CST) managing the company's top 1% of clients by spend.

Duties & Responsibilities

• Provides highly personalized shopping and other services for HNIs and U-HNI's wishing to purchase items from our company's high-end and exclusive collections.
• Ideal candidates will be comfortable in the presence of and in dealing with HNI's and U-HNI's to offer information about high range products and services selection, in-order to help customers choose wisely.
• Acts as a personal fashion, taste, trend, and beauty advisor, consultants or sounding board to HNI/U-HNI customers.
• Provide friendly, efficient service to all HNI/U-HNI customers by networking with them and actively operating professionally in the right circles to promote the company’s luxury range.
• Actively listens to and then provide them with products that are exactly what they need
• Use deep product knowledge and familiarity with all product information to conduct demonstrations in order to stimulate interest and usage.
• Has high-end customer service skills, demonstrated by doing what is necessary to ensure customer satisfaction
• Uses our print and online offerings to excite these customers about our menu of signature items, then follow-up actively to transition conversations into the buying process, guiding the customer to complete each transaction with full invoicing, payment and collection for the company.
• Cross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.
• Manage returns, complaints, and be able to effectively handle customer service issues.

Minimum Education Qualifications

• Bachelors Degree
• Masters Degree an advantage

Required Experience:

• The role requires someone with strong track record operating in a successful, high-end luxury goods or exclusive private clients operations.
• 3-5 years of experience working in a luxury service environment, private banking, or related retail industry and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred.
• Experience working with and managing High Networth Individuals (HNI) & Ultra High Networth Individuals (U-HNI)
• Be familiar with or rapidly learn about the affluent, their lifestyle needs and buying behaviour. And you can operate well as the only person assigned to a one-client account with a solid month-by-month booking to show for it.
• Required to demonstrate friendly, professional phone and customer service skills
• You must be a "people person" and enjoy meeting, greeting and serving people
• Must have a great phone voice, etiquette and friendly demeanor
• Must be able to perform multiple tasks under pressure and stay organized
• Must possess a great work ethic, be dependable and have an easy smile
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend periods, to work as needed by the client, and to respond to urgent issues at the behest of the client.
• Ability to travel at short notice, must have a valid international passport at all times

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication.
• Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills