Team Lead, Sales at Alan & Grant

Duties and Responsibilities

• Direct and coordinate sales activities of the organization
• Direct, coordinate and review activities in sales and services, accounting and recordkeeping and in receiving and shipping operations.
• Advise consumers on policies and operating procedures to ensure functional effectiveness of business.
• Develop initiatives to foster and improve customers’ engagement and loyalty
• Continuously review progress of sales roles throughout the company.
• Support the design team by attending business meetings with their customers
• Assess sales potential of new and existing clients, considering statistics and expenditures
• Determines annual units and gross- profit plans by implementing sales strategies, analyzing trends and results
• Prepare budgets and defend sales budget expenditure
• Assist sales personnel in establishing personal contact and rapport with top clients
• Partner with marketing and brand communication team
• Resolve customers’ complaints regarding sales and services
• Monitor market environment and level of satisfaction of customers.
• Prepares report and review same on quarterly, mid-year and annual basis

Requirements
Education, Experience and Skills:

• Bachelor’s degree/HND in Marketing, Advertising, or Communication.
• Membership of a professional Institute/Post-Graduate degree in Marketing may be an advantage.
• A minimum of 3 years of demonstrable experience in advertising, marketing, pubic relation, media buying, digital marketing, relationship management is required.
• Must be IT and media-savvy
• Possess skills in analyzing competitors’ activities
• Project management experience and skills, including the ability to set priorities, work to tight and competing deadlines
• Business acumen and understanding of the retail industry
• Have a very good understanding of market dynamics
• Proficiency in Microsoft Office Suite; Power Point and Excel in particular
• Problem-solving skills
• Excellent presentation skills
• Good organization and time management