Customer Service Officer at Stern & Kay Consulting Limited

Location: Victoria Island, Lagos

Responsibilities

• Provide information about services offered.
• Schedule appointments, maintain and update appointment calendars.
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Skills and Competencies
• Excellent computer skills (Microsoft Office Suite).
• Proficiency in spoken and written English Language.
• Friendly, warm and compassionate personality.
• Proficiency in word structure and composition.
• Excellent Administrative skills and experience.
• Proactive, smart and result oriented.

Qualifications/Requirements

• A good HND/ B.Sc degree in relevant field
• 1-3 years' experience relevant customer service experience.
• Proximity of applicants to Victoria Island will be added advantage.
• Candidates must be female.