• Jobs at Standard Chartered Bank

  • Posted on: 28 April, 2014 Deadline: 6 May, 2014
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  • Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

    Customer Relationship Officer

     

    Job Description
    The role holder is responsible for managing the customer service function to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and improvement in operational efficiency.
    To acquire, grow and deepen customer relationships in the Wealth segment and SME segment through excellent service delivery, with special focus on the analysis of their personal financial as well as investment needs and objectives.

    Key Roles & Responsibilities
    • The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
    • In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
    • Must be customer centric and provide excellent customer service to complete customers’ experience.

    Qualifications & Skills
    • Minimum of a 2nd Class degree in a relevant course.
    • Strong sales and relationship management skills
    • Good Communication and Interpersonal skills.
    • Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

    In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required

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    Branch Operations Officer

     

    Job Description
    Role entails account opening  and maintainance activities which include account operations to achieve the optimal account management service delivery within the Cluster
         
    Key Roles & Responsibilities

    Customer service
    • Open all accoubts submitted with complete cdd same day and scan same to hub after due authorisation
    • Prepare weekly reports on service issues & in cluster accounts opened
    • Track deferral log and escalate for all accounts falling due
    • Maintain adequate tracking for dsr accounts
    • Maintaing register for accounts opened, static data requests, cheque book and card requests

    KYC
    • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

    Qualifications & Skills
    • A thorough knowledge of the bank’s products, services and policies.
    • Excellent financial market knowledge.
    • Strong customer service orientation
    • Strong interpersonal and communications skills
    • Salesmanship, energy and drive

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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