Savings Manager at Accion Microfinance Bank Limited

Job Description

• To support the Bank in mobilizing and collecting savings from the market (both Corporate & Retail clients) and thereby contribute effectively to building up customer savings against set targets and ensure delivery of a high standard of customer services.

Job Responsibilities

• Profile the Nigerian market for major distributors and target them for signing off strategic alliance for cash management corporate solution
• Manage key corporate accounts for the distributors
• Maintain contacts/relations with customers after corporate accounts have been opened or service delivered and ensures that customers are informed of important issues pertaining to their accounts
• Monitor the performance of all Account Officers and provide support to their supervisors
• Grow the bank deposit book per set and agreed targets by directly mobilizing deposits from HNI and Associations
• Maximizing Customer Satisfaction by ensuring quick and professional service and complaint management
• Work with Account Officers and LOs to target Loan clients to bring all their business to Accion MfB from their current Commercial banks.
• Promote the Bank referral system to Loan clients
• Plan and participate in market storms and surveys as may be required from time to time
• Maintain constant monitoring of the organization?s niche market developments and advise top management of factors that may have an impact on the organization operations
• Be a team member of the product development committee
• Produce monthly management reports highlighting performance in the specific assigned portfolio
• Liaise with management to support and implement growth strategies
• Generate sales ideas and content and execute those ideas including proposals development and presentation to senior management and Executives of Distributing companies
• Ensure compliance to policies and procedures and achieve acceptable Audit rating

Qualification & Experiences

• Minimum Education Qualification of a B.Sc or HND in Business Admin, Marketing, Accounting, Banking and Finance, Economics or related fields with numerate coursework
• A minimum of 8 years post qualification experience, 5 years must have been spent in the financial services sector and 3 years in a Mid Management Position

Key Performance:

• Ability to think strategically and holistically.
• Strong negotiation skills
• Must have a high sense of responsibility, accountability, integrity and ethical standards.
• Project management experience: detail and process oriented. Ability to motivate and develop staff
• Good relationship management and managing corporate solutions will be of added advantage
• Strong communication and presentation skills

Required Knowledge:

• In depth knowledge of corporate and retail banking
• Familiar with customers at the Bottom of the Pyramid
• Superior people and project management skills; able to coach and motivate a team
• Strong written and oral communication skills; comfortable presenting to executive teams
• In-depth knowledge of customer service policies and principles.