POS Support Officer at United Bank for Africa Plc (UBA)

Reference #: POS0119
Location: Lagos Island, Lagos
Contract Type: Permanent
Job Functions: Banking,Information Technology
Industries: Banking / Finance & Investment

Introduction

• POS Support is a role in the Digital Banking Services Department of the IT Group of the Bank.

Responsibilities

• Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements working with other IT service delivery functions where necessary
• Mandate verification
• Generating TID and MID
• New request set-up on CTMS and switches
• Writing script for upload on Finacle database by DBA team
• Engaging necessary teams for set up on TAMS and switches
• Engaging PTSP for terminal configuration and deployment
• Preparation of dispatch documents for terminals going upcountry
• Post verification closure
• International card acceptance request
• Consumables/SIMs request
• Updating the Alert portal with transaction download
• Returned settlement processing
• New Refreshed Template/Database update
• Change/Modification request processing
• Access and Alerts request processing
• CBN monthly report generation
• Settlement issue resolution
• Support issues (routing error, visa, faulty terminals, etc.)
• Business Office PIN POS (Configure, repairs and dispatch)
• Monitoring (active, inactive, re-map, etc.)
• PM data update
• Delete and Enable request processing
• POS Inventory and Store keeping
• TAMS Support
• Execute efficient POS and channels support services in line with agreed SLAs
• Manage IT-Business communication in a way to promote both innovation and operational initiatives of IT and keep customers informed about IT services
• Perform other duties as may be assigned by TL, POS Services team.

Specification

• Education: First degree in Computer Science/Engineering, Systems Engineering or Operational Sciences.
• A second degree in any of the disciplines or technical certifications will enhance performance
• Grade: OND/HND
• Experience: 1 year relevant experience in Banking Operations
• Skills: Experience in resolving issues related to POS will be an advantage.