E-Channels Manager at First Excelsia

Job Description

• Responsible for planning the organization's e-business strategies, and goals regarding e-business development.
• Develops and manages organizational changes needed to meet goals involving e-business strategies.
• Coordinate and negotiate with various departments including product & asset management, marketing and operations department on e-business development initiatives
• Manage customer’s complaint.
• Liaising with correspondent Banks and switching companies
• Manage card settlement, reconciliation and resolution.

Person Specification

• Bachelor's Degree in an IT or a related discipline
• Extensive knowledge of e-business department processes.
• Good and hands on experience in the management of e-channels, ATM, POS, Internet Banking etc.
• Minimum of 8 years’ experience in the financial service sector, with 4 years supervisory experience is required.