Operations Manager at SOFRESH Neighbourhood Market

OUTLET MANAGERS

Due to operational expansion, we urgently require OUTLET MANAGERS for our operations in different locations across the country. The successful candidates will perform the following duties:

Planning:

• Organises and oversees the day to day operations and efficient functioning of all units within the outlet
• Conducts weekly operations meeting within a reasonable and convenient time for all staff.
• Liaises with suppliers, distributors, vendors and other service providers to the store.

Administrative and other duties:

• Ensure strict compliance with service protocols
• Ensures strict compliance to dress code, good hygiene standards and quality protocol and general outlook among staff.
• Generate and sends daily, weekly and monthly reports (sales, stock, audit, and required reports)
• Facilitate minor repairs involving the generators, air-conditioning, refrigeration units and other equipment.

Reports major repairs and maintenance work to the Facility Manager.

Managerial:

• Ensures daily store opening/closing times and procedures are strictly followed.
• Delegate tasks; following up on work results
• Maintains store staff job results by coaching, counselling and disciplining employees
• Ensure orderliness, routine cleaning and good hygienic condition
• Responsible for job sequencing, delegation, workplace scheduling, coaching and mentoring of employees

Customer Service:

• Ensures an organised, beautiful, and comfortable shopping environment for customers to have an enjoyable shopping experience.
• Be available to promptly attend to customers in the outlet
• Promptly attends to customer enquiries and complaints
• Protect employees and customers by providing a safe and clean environment
• Identifies current and future customer’s requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;
• Sales
• Closes out cashiers
• Reconciles sales
• Remit daily sales to the bank
• Manages prudently the outlet petty cash expenditure
• Miscellaneous responsibilities including maintenance, food and health safety, security, loss prevention, conflict resolution, theft prevention, ensuring proper housekeeping among others.
• Carry out other tasks assigned by the General Manager, Operations.

REQUIRED SKILLS

•  Basic Customer Service Skills
• Basic computer skills (Microsoft Office Packages)
• Excellent numerate skills   
• Ability to function effectively in a team
• People personality, friendly and an excellent communicator
• Focused, self-motivated and self-assured.
• Taking responsibility and being proactive
• Ability to multi task and pay great attention to details

Must possess ability of tracking budget expenses.

ACADEMIC QUALIFICATION

First Degree, Minimum of Second Class, Upper Division or a Lower Credit, in Management Sciences, Food Science and Technology, Food and Nutrition and any other related courses. Managerial experience in the Food industry will be a very great advantage.