Customer Service And Social Media Executive At Beauty Stylists Professionals

Detailed Description

• We are seeking a Customer Service and Social Media Executive on a contract to hire to join our team!
• You will be responsible for communicating with our customers, by phone, email, chat and social media, so you need to be a STRONG writer and communicator.
• You will be responsible for helping customers by providing product and service information as well as troubleshooting and resolving technical issues as it relates to our website or mobile application.
• It is essential that you are a tech-minded individual and are comfortable navigating our admin systems, managing user accounts, troubleshooting bugs, and providing quick and efficient technical support.
• You will also be responsible for managing our social media presence and brand image through Instagram, Facebook, Twitter and the likes.
• We are a small, but a rapidly-growing company. This is an excellent opportunity for someone looking to try their hand in multiple facets of a growing technology company.
• You will be working with a young, energetic team and will have the option to stay on with the company after the internship period, based on performance.

Responsibilities

• Develop and distribute creative and engaging social media and content
• Work with User Marketing Coordinator and Managed Service Coordinator to create social media and blog content
• Monitor social channels for opportunities and to engage with influencers
• Make recommendations on how to improve content and campaigns to drive followers and engagement
• Track and analyze key social media metrics
• Communicate with customers via phone, chat, and email
• Troubleshoot and resolve product issues and concerns
• Convert the feedback you receive from customer communications into actionable tasks to make the site work better and deliver solutions to our customers.
• Document and update customer records based on interactions
• Assist with other tasks as needed.

Qualifications

• Previous social media experience
• Previous experience in customer support roles or other related fields
• Ability to prioritize and multitask
• Must be computer savvy with a general understanding of how to troubleshoot fundamental technical issues (Experience with Microsoft Office suite and wordPress is a plus)
• You must have excellent communication skills and should be just as much of a stickler for grammar and spelling as the rest of us!
• Positive and professional demeanor.