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  • Posted: Dec 11, 2018
    Deadline: Dec 13, 2018
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    We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
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    Technical Support Officer

    Job Description

    • Working with customers/employees to identify computer problems and advising on the solution
    • Logging and keeping records of customer/employee queries
    • Analyzing call logs so you can spot common trends and underlying problems
    • Updating self-help documents so customers/employees can try to fix problems themselves
    • Ability to speak French fluently is a plus
    • Testing and fixing faulty equipment

    Qualifications

    • Minimum of an OND or its equivalent in Engineering or any Technical related discipline.
    • Minimum of 2 years experience as a Technical Support Officer.

    Required Skills:

    • An ability to assess each customer/employee's IT knowledge levels
    • Ability to deal with difficult callers
    • Logical thinker
    • Good analytical and problem solving skills
    • Up-to-date Technical Skills and knowledge
    • Must have Electronics Background
    • Good interpersonal and customer care skills
    • Good accurate records keeping.

    Method of Application

    Applicants should send their CV (MS Word Format) to: lizzy.bika@willerssolutions.com using “Technical Support Officer” as the subject of the mail.

    Note: Only qualified candidates would be contacted.

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