Latest Jobs at Nicole Sinclair Consulting

Job Description

• This position is responsible for all night operations. Providing and implementing developed strategies and services.
• The Night Operations Manager works very close with managers of the different departments.
• Successful candidate will accounts for needs of owners, employees and guests.

Responsibilities

• Plans activities and allocate responsibilities to achieve the most efficient operating model at night
• Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.
• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems, offer information, etc at night.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Oversee the operations functions at night
• Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the hotel business report on a daily basis and take decisions accordingly.
• Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Provide effective leadership to  team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints at night.

Competency/Skill/Requirements

• Minimum of a B.Sc in Tourism, Business Administration or other related courses.
• About 5-10 years in the hospitality industry,as a General Manager or other related managerial positions.
• Proven experience with clear track record of managing a hotel/service apartment.
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
• Should possess an outstanding leadership skill and pays a great attention to details,
• Working knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Must be reliable with the ability to multi-task and work well under pressure.
• Should have a good knowledge of sales and Marketing.
• Excellent organizational and time management skills.

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Job Description

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the apartment’s commitment to hospitality.
• Prepare performance reports related to front office.

Requirements

• B.Sc in similar or related field.
• Minimum of 4-5years experience in the hospitality industry.
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own work load

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Details:

Job Description

• Conducting routine preventive maintenance.
• Responsible for scheduling regular inspections of electrical equipment
• Liaising with Housekeeping to co-ordinate and prioritize maintenance activities for apartments and public areas.
• Develop system and procedure to ensure the health and safety of guests, team members, machinery and property
• Monitor the apartments’ consumption of fuels
• Monitor engineering installation
• Supervise the apartment facilities functions
• Carry out engineering and maintenance works as required
• Periodic inspection and verification of tasks assigned to team members.
• Ensure proper sign off of tasks given after careful inspection.
• Assists in the supervision of all engineering activities.
• Trains members of the department as appropriate in new processes and procedures while ensuring compliance.
• Be able to immediately recognize system performance deficiencies and respond to operational and emergency situations.
• Assists the Chief Facilities Manager.

Requirements

• Engineering degree from any reputable university
• Minimum of 5 years working experience and minimum of 2 years supervisory experience
• Experience in a similar work environment
• Project management experience.
• Managerial experience and strong interpersonal skills.
• Ability to communicate well in both oral and written reports.
• Proficiency in MS Office, Outlook, Word, Excel and building automation systems. 
• Knowledge of related software would be an added advantage