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  • Posted: Dec 7, 2018
    Deadline: Dec 28, 2018
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    For over a decade, the NIKE Foundation, inspired by Nike's belief in human potential, has been focused on investing in girls. In 2008 the NIKE Foundation, in collaboration with NoVo Foundation, United Nations Foundation and other partners, launched the Girl Effect movement. With the support of over 150 partners in 90 countries, NIKE Foundation and the Girl E...
    Read more about this company

     

    IT Support Consultant

    Objectives

    The present Terms of Reference aim to improve efficiency and effectiveness of IT services leveraging the skills and capabilities of professional vendors, enhancing user productivity, knowledge and awareness. It is also aimed at improving hardware spares management and software library support for the Girl Effect Nigeria Country Office in Maitama. The service should be provided based on a fixed annual fee.

    Background

    Girl Effect Nigeria office is located at 1297 Ikogosi Springs Street, Maitama, Abuja.   It currently has around 20 end users.

    Responsibility of the service provider

    The service provider shall assume full responsibility for the maintenance, operations and enhancement of the system to ensure optimal performance that meets or exceeds GEN expectations in terms of availability and responsiveness as defined by agreed service levels. This entails the maintenance, operational support, systems enhancement and upgrade, and managing the performance of the system.

    The service provider shall be expected to provide the technical and advisory support to users of these systems, and to make required break-fix repairs to any component of the system so that its operational performance does not degrade below established thresholds. These entails ensuring that service availability, capacity and performance meet or exceed agreed upon service levels.

    Additional Notes

    • The successful service provider is expected to obtain and maintain the requisite skills and to establish and maintain adequate presence at the GEN office to meet the requirements set out above
    • The service provider must have proven knowledge of Mac and compatibility to other IT equipment – printers etc. to problem solve efficiently
    • Carry out infrastructure tune-ups, enhancements and upgrades required to maintain or improve performance as identified by the service provider or as requested by GEN from time to time.
    • Attend to and resolve incidents and problems relating to service performance in terms of availability, reliability and capacity
    • Ensure sufficient and stable power supply for all equipment, and that environmental conditions are suitable for location of equipment
    • Ensure back-up system for all electronic files, and that network is protected from virus, spy ware (e.g. firewalls)
    • Ensure that no pirated software is being used
    • The service provider is required to set up laptops, projectors and printers during conferences, training and meetings if required by the office
    • Ensure 1-2 hours response time in case of reported emergency
    • Report monthly on network performance

    Scope of the assignment

    • Application management
    • Network administration and desktop support
    • System administration and MS Exchange support
    • Security administration

    Contractual and Payment stipulations

    • Contract duration : 1 year
    • The contract is subject to a three-month probationary period
    • Girl Effect will pay for services delivered based on the invoice and service log forms signed off by the service provider staff and the GEN designated staff.

    Submission Documents

    • Quote for the above services clearly stating daily rate for support services
    • Work plan for one year including specific actions and number of days per week
    • that the provider will work in the office
    • Experience and technical qualifications of technical advisors (Attach CVs)

    Qualification Requirement

    5 years relevant experience in provision services in nature, scale and complexity commensurate with present terms of reference. The company must have at least three similar contracts preferably international/intergovernmental organizations. Evidence of these contracts are required: references from other clients are highly welcome.

    Method of Application

    Interested firms should submit their Proposals including company profile to nigeria@girleffect.org

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