Group Head, Operations - Banking at Aldelia Group

Job Summary

• He/she identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk

Key Responsibilities and Duties

• Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
• Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
• Implement quality assurance measures to improve business monitoring
• Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
• Ensure compliance with regulatory requirements relating to the company’s operations
• Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
• Implement quality assurance measures to improve business monitoring
• Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
• Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
• Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
• Ensure that technical and operational procedures and business continuity plans are maintained regularly
• Develop new and improved service delivery channels which meet customer’s needs
• Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
• Provide team leadership and development through mentoring, manpower planning and skill set development

Required Qualifications and Experience

• A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
• Minimum of 12 -15 years experience in a Financial Service Company
• A post graduate Degree highly desirable
• Extensive relevant experience with reputable organizations (Banking or Fintech)
• The candidate must have experience not in branch operations , but at a group level.

Skills and Competency Requirements:

• Knowledge of consumer finance procedures and policies
• Ability to translate regulatory requirements into operational plans and actions
• Good understanding of operational risk analysis
• Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
• Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
• Proven record of balancing risk and making sound decisions while achieving business goals
• Good interpersonal, leadership and team management skills
• Good project management and organizational skills
• Passionate, self-motivated and driven
• Innovative, ability to think outside the box.