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  • Group Head, Operations - Banking at Aldelia Group

  • Posted on: 6 December, 2018 Deadline: 10 December, 2018
  • View Jobs in Banking / Financial Services View All Jobs at Aldelia Limited
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  • Aldelia Group - Our client, an international financial service company is currently looking to fill the position below:

    Group Head, Operations - Banking

     

    Job Summary

    • He/she identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk

    Key Responsibilities and Duties

    • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
    • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
    • Implement quality assurance measures to improve business monitoring
    • Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
    • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
    • Ensure compliance with regulatory requirements relating to the company’s operations
    • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
    • Implement quality assurance measures to improve business monitoring
    • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
    • Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
    • Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
    • Ensure that technical and operational procedures and business continuity plans are maintained regularly
    • Develop new and improved service delivery channels which meet customer’s needs
    • Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
    • Provide team leadership and development through mentoring, manpower planning and skill set development

    Required Qualifications and Experience

    • A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
    • Minimum of 12 -15 years experience in a Financial Service Company
    • A post graduate Degree highly desirable
    • Extensive relevant experience with reputable organizations (Banking or Fintech)
    • The candidate must have experience not in branch operations , but at a group level.

    Skills and Competency Requirements:

    • Knowledge of consumer finance procedures and policies
    • Ability to translate regulatory requirements into operational plans and actions
    • Good understanding of operational risk analysis
    • Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
    • Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
    • Proven record of balancing risk and making sound decisions while achieving business goals
    • Good interpersonal, leadership and team management skills
    • Good project management and organizational skills
    • Passionate, self-motivated and driven
    • Innovative, ability to think outside the box.

    Method of Application

    Applicants should send their CV to: boluwatife.akinyemi@aldelia.com

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