Head of Digital Banking at FINCA Microfinance Bank Limited

Location: Owerri, Imo
Category: Operations
Job Type: Full Time

Job Summar

• FINCA Nigeria is recruiting for an experienced individual to fill the position of Head of Digital Banking (HDB). This is a management level position with direct report to the Chief Executive Officer (CEO).
• The Head of Digital Banking champions the use of information and technology in business model designs and all aspects of the business to drive business success.
• The HDB is responsible in ensuring that FINCA’s business strategy is optimal, considering current and emerging digital realities, opportunities and threat.

Essential Duties

• Develop a comprehensive digital strategy and drive the implementation.
• Leads the process to identify and evaluate internal digital asset capabilities and strengths. Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy.
• Leads the development of the digital business strategy and road map, and ensures its integration with FINCA’s strategic objectives. Provides a single point of coordination and executive oversight for all digital initiatives and transformation projects.
• Ensures that the enterprise is developing the digital assets and capabilities that will be needed to survive and thrive in the midterm and long term.
• Acts as a champion and change agent in leading the organizational changes required to create and sustain enterprise digital capabilities as well as cross selling capabilities of the organization.
• Defines and reports on metrics that represent progress against digital goals.
• Acts as a thought leader on emerging digital business models and technologies, articulating the digital future and the enterprise's role in it internally and externally.
• Works with Human Resources to builds and maintain external relationships in academia, as well as with industry bodies, vendors and technology analysts to learn and influence.
• Partners closely with Business leaders across Segment, Marketing Strategy, Database Marketing, Product Management, Training, Client Experience, and Channel Management in aligning and prioritizing investment and execution priorities.
• Responsible for mitigating risk and fraud in the Channels;
• Develops and implements capabilities to balance security with Client Experience with the use of emerging capabilities

Qualifications

• Bachelor's degree in an Information Communication Technology Discipline
• 5 years of management experience in business or technology related responsibilities, preferable in mobile banking.
• Proven experience in developing and implementing successful digital strategies.
• Must possess with very strong cross-platform digital and technical knowledge and up to date with the latest market development.
• Proficiency with active usage of the popular and emerging social media.
• Excellent communication, with the ability to build strong relations with business partners and internal stakeholder; A strong team player that brings a passionate, high energy and innovative approach to FINCA; Proactive and self -driven with the ability to prioritize and manage complex project and deliver results under pressure.

Qualifications Competencies:

• Leading With Integrity
• Reinforces our values through daily behavior
• Holds others accountable to ethical behaviour
• Encourages full disclosure of mistakes
• Confronts unethical behaviour quickly Employee Engagement
• Maintains a fulfilling work environment
• Engages people based on their strengths
• Mentors others to develop their skills
• Sets clear and measurable goals
• Provides feedback on performance regularly Achievement Focus
• Overcomes obstacles creatively
• Consistently achieves business objectives
• Recognizes and pursues opportunities
• Takes calculated risks to achieve goals Collaboration
• Convinces others collaboration is a win-win
• Holds people accountable to work together
• Fosters mutual accountability to achieve results
• Develops rapport throughout the Company Responsible for Results
• Takes responsibility for own actions