Career Opportunities at MTN Nigeria

Job Description

• To implement defined testing strategy and coordinate testing activity on MTNN enterprise systems
• Innovative thinking required in determining parameters to test
• Manage projects and products in testing phase
• Creating of test plans based on development and software requirements.
• Create and execute manual and automated test cases.
• Develop, track, and report testing status and other performance metrics to appropriate project managers and all stakeholders
• Administer and maintain testing tools and assets.
• Analyze and evaluate test results from system integration test and User acceptance test,
• Identify defects, report, track verify fixes and perform follow-up to ensure defects are closed.
• Conduct post-implementation review of live systems.
• Coordinate and participate in triage meetings to help determine resolution status, priority and timing.
• Contribute to the definition and improvement of testing procedures and standards
• Perform automated regression on testing tools
• Maintain a high level of customer centric service delivery
• Work with the development teams to configure setup and maintain all hardware and software on test environments
• Work and interact within an agile team and other diverse range of team members.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First  degree in any related discipline
• Fluent in English

Experience:

• 3- 7 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization

Training:

• Continuous training for update on best practice testing methodology.
• Formal Software Testing Life Cycle and Software Quality Assurance methods.
• Specific testing tools.
• Test Planning and Estimation
• Test Analysis and Design
• Test management and Control
• Test Implementation and  Execution
• Risk analysis & Management
• Agile Methodology

Minimum Qualification

• BA, BEd, BSc, BTech or HND

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Job Descriptions

• To plan, manage and drive governance of IT CAPEX execution, monitoring and reporting.
• Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Constitute project team including steering committee and communicate roles and responsibilities, project expectations, scope, deliverables, milestones and resources to all stakeholders including team members
• Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
• Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
• Deploy and manage resources effectively for the successful execution of IS projects, securing the release of project required resources including project staff and financial resources.
• Review issues and problems in relation to projects, deal with vendors and administer contracts and identify project risks, as well as recommend actions to mitigate risks.
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.
• Compile lessons to learn for use by project teams in execution of on-going and future projects and participate in post project delivery review.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Conditions

• Normal MTNN working conditions
• May be required to work extended hours
• Travels may be required

Experience & Training
Education:

• First degree in Accounting or Economics or related area of study
• Fluent in English
• A professional accounting qualification (ACA, ACCA, CIMA)
• MBA and Project Management Certification is desirable

Experience:

• Minimum of 6 years’ experience which includes;
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Hands on experience covering similar functions in multinational Manufacturing or Telecommunication companies.
• Experience in a large GSM Network roll out environment would be a distinct advantage.
• Experience in market/industry research data mining competence

Training:

• Certification in Project Budgeting and Financial management
• Technology Seminars/workshops
• Leadership Development programs
• Problem Solving and Root Cause Analysis techniques
• General Management skills

Minimum Qualification

• BA, BSc or HND

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Employment status: permanent
Department: Financial Operations

Job Description

• To record all company-wide Financial Operations functions - Fixed Assets, Revenue, Expenditure and General Ledger and support various divisions on financial issues.
• To maintain commercial relationship with suppliers, government agencies, internal and external customers, inter-connect partners, international roaming partners and value added service providers in line with MTN group policies, accounting standards, regulatory and tax requirement pronouncements
• Provide operational support for the division including maintaining the budget, Profit and Loss accounts, special programs and contract analysis.
• Analyse the general Ledger transactions (Capex, Opex and Revenue) and all transactions posted into IFS to ensure proper classification and correction, as well as ageing of all Balance Sheet accounts.
• Prepare trend analysis of Capex, Opex and revenue transactions, all General Ledger/Sub- ledger Accounts reconciliation, as well as weekly and monthly performance reports.
• Conduct in-depth analysis to identify specific trends, explain past performance and recommend opportunities for improvement, within the division
• Provide supporting documents, records and schedules to meet audit and regulatory requirements; and all schedules /reports (including age analysis, assets movement, etc).
• Implement finance policies as well as guarantee compliance with established internal controls, MTN Processes, Policies and Procedure, IFRS, IAS and GAAP in processing all transactions.
• Process and post all account payables and receivables; and all month end deliverables within the monthly reporting timelines.
• Raise and post journal vouchers and other financial transactions in the ERP system, resolve all reconciling items promptly and maintain set departmental filing system.
• Relate with relevant customers and suppliers.
• Relate with other divisions and departments on revenue, expenditure and fixed assets related issues.
• Interaction with marketing division on billing and information systems functions
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Support MTNN assets financial control strategy and ensure CAPEX reduction through efficient monitoring of asset utilization and depreciation plan.
• Ensure compliance to asset tracking processes and procedures in line with the company’s objectives.
• Process cash transactions and analyse divisional cash floats for adequacy; and rectify error.
• Manage appropriately, the databases of Withholding Tax deductions on vendors’ payments, withholding tax (WHT) deductions for remittance and analyse vendor/staff sub-ledgers.
• Ensure efficient reimbursement of the fuel deposit as well as first-line review of departmental accrual submissions.
• Analyse and post/invoice PO’s received; and ensure accurate receipt of Purchase Orders on IFS by user departments.
• Consolidate all MTNN transactions and reconciliations including foreign currency accounting in line with GAAP requirements and other accounting standards.
• Analyse additions for upload into Asset register and depreciation groups as well as ensure prompt update of databases.
• Manage Fixed Assets and record disposals/movements in fixed asset register.
• Interface with management in various departments and post Inter-company transactions, analyse quarterly balance sheet and P & L fluctuation; and assist in inter-company relationship management.
• Provide tax unit with detail analysis of disposed assets for capital gains tax purposes and deferred tax reversal.
• Ensure accuracy of financial statements ,balance sheet accounts reconciliations Month-end/quarter-end /year-end closing , monthly expense variance analysis as well as property, sales and franchise tax returns in accordance with GAAP and compliance to internal policies.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Requirements, Experience & Training
Education:

• Fluent in English
• First Degree in any discipline, but a finance related degree is desirable.
• Part qualification in any recognised professional accounting examinations (ACA, ACCA, CPA, CIMA, etc) will be an added advantage.

Experience:

• 3 - 7 years of experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience in using an ERP system is desirable.

Minimum qualification

• BA, BEd, BSc or HND.

go to method of application »

Job Description

• To assist in the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement
• Ensure value creation by optimising business projects and activities
• Effectively execute stated policies and procedures in respect of quality and performance management.
• Routinely monitor transactions performed by process owners to identify non-compliance.
• Assist in the application of practical performance boosters.
• Participate in day-to-day performance and quality monitoring exercise.
• Proactively assist in identifying environmental constraints to quality delivery.
• Assist in preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Participate actively in the administration of customer satisfaction surveys and employee satisfaction survey.
• Assist in the maintenance of records, data and information in relation to quality assurance within the CR Division, ensuring easy access and retrieval of information
• Identify and communicate audit gaps to all stakeholders, follow-up to ensure audit recommendations are implemented
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Assist line managers in the development of team and individual quality and performance standards.
• Facilitate target setting and performance contract development for all employees.
• Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
• Calibrate calls within the Online Assistance Centre to ensure compliance to CR quality management metrics.
• Conduct daily Call evaluation within the Online Assistance Centre adhering to agreed standards.
• Conduct periodic audit for the division ensuring service standards are adhered to.
• Conduct quality gap analysis.
• Conduct mystery shopping for the customer touch points.
• Conduct weekly, monthly, quarterly audits for the Walk In Assistance Centre.
• Report deviations.
• Deliver quality assurance (QCG) training for customer care representatives.
• Assist the Quality Assurance Team Lead to ensure the implementation of the Quality Assurance recognition program in the Online and Walk In Assistance Centre

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training Education:

• First degree in any relevant discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization

Training:

• People & Performance Management
• Resource Management
• Total Quality Management
• Change Management

Minimum qualification:

• BA, BEd, BSc or HND

go to method of application »

Job Description    

• To produce analysis in support of MTNN business intelligence strategy, including requirements generation for new data/information needs of the various operating divisions
• To support business users in the production of information systems; delivering reports, certifying data, and participating in implementation of new reporting and analysis, data feeds and translations
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.
• Use market analysis, customer satisfaction and internal service costing data to develop and manage value based pricing strategies across the full range of MTNN products and services.
• Ensure the integrity of enterprise financial information by applying correct business rules and ensuring they are adhered to.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Drive an increase in MTNN’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a Competitor Intelligence Unit.
• Provide business intelligence services for CEO; Marketing & Sales users by utilizing various tools and drawing on proven proficiency/ experience (including all aspects of the architecture of cube/report design, creation, storage and access).
• Generate information and provide analysis that support customer management, planning and activities to meet MTN strategic requirements.
• Liaise with Marketing, Sales and relevant departments and review information available to ensure adequacy to enhance business decisions.
• Guide management in evaluating the effectiveness of marketing and sales campaigns by interpreting related data and information.
• Estimate projects for business analysis given the data and systems available and reporting needs of end users.
• Review business needs and translate into functional requirements and manage the entire lifecycle for IT deliverables.
• Interact with technical resources to understand and make best use of the corporate analytical systems, data warehouse and translation tools.
• Develop and maintain project plans and coordinate cross-functional activities for tasked projects. Duties include maintaining schedules to ensure timely completion of projects while meeting deadlines and budgetary constraints.
• Communicate with business managers regarding the status of specific projects.
• Oversee the development and implementation of models on attrition and churn in support of Data Mining function.
• Carry out model development, model validation and implementation in a Big Data context
• Develop geographical/regional information/analysis and provide ongoing and ad-hoc reports on essential “health indicators” of the business.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Hands-on knowledge and ability to translate commercial objectives to technical specifications and vice versa and provide advisory on optimal solutions (keywords: data analysis, business analysis, translating ata to insights)
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Experience in information management, information security and end-user support
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
• Hands-on and demonstrated ability for analytics, data mining, data manipulation/modelling and data visualization using key mining/manipulation/ vislaization tools such as OBIE, Hadoop,SAS, PL/SQL, developer etc
• Strong telecoms data architecture and data touch points (Keywords: Enterprise architecture, data modelling, database management, CDR structure)

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First Degree in Business/Information Systems Management or related field, and appropriate relevant professional experience required.
• Master's of Business Administration highly desirable.
• Fluent in English

Experience:
Minimum 6 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Minimum of 2-3 years in Information Systems and/or analytical business systems
• Relevant experience as a project manager and business process analyst
• Proven experience with SAS, Business Objects, product selection/ proof of concept; data warehousing
• Product and marketing management experience very desirable.
• Strong knowledge of Business Intelligence products, best practices, and implementation approaches required.

Training:

• BI Tools
• Project Management
• Reporting and campaign management tools (especially Cognos and Epiphany)
• Data modeling
• Understanding of SQL / SQL Server.
• Understanding of ERP systems and data (especially J.D. Edwards).

Minimum Qualification:

• B.A, B.Eng, B.Ed, B.Sc, B.Tech or HND.