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  • Posted: Nov 21, 2018
    Deadline: Not specified
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Customer Service Officer

    Functions of the Role

    • Handle product recalls
    • Attempt to persuade customer to reconsider cancellation of purchase
    • Inform customer of deals and promotions
    • Sell products and services
    • Resolve customer complaints via phone, email, mail or social media
    • Use telephones to reach out to customers and verify account information
    • Greet customers warmly and ascertain problem or reason for calling
    • Assist with placement of orders, refunds, or exchanges
    • Advise on company information
    • Take payment information and other pertinent information such as addresses and phone numbers
    • Place or cancel orders
    • Answer questions about warranties or terms of sale
    • Utilize computer technology to handle high call volumes
    • Close out or open call records
    • Compile reports on overall customer satisfaction
    • Handle changes in policies or renewals
    • Resolve customer complaints via phone, email, mail or social media
    • Aplications are open to OND,HND and Interested BSC graduates.
    • 1-2 years experience in a customer service role
    • Salary is 40k
    • Applicants must live on the Lekki Axis.

    Method of Application

    To apply, send resumes recruitment@owensxley.com

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