Fresh Jobs at a Leading Financial Institution - Workforce Group

Location: Lagos (Island and Mainland)

Job Description

• We are in need of suitably and qualified candidates to fill the role of a Contact Center Agent (Igbo Language and any other major language in Nigeria).
• He/She will be the liaison between the organization and its current and potential customers.
• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• HND/B.Sc in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills.
• One or two years’ experience working in a related job role.
• Must be fluent in English, Igbo and any other major Language
• Must be resident in Lagos.

Remuneration
Attractive Basic pay and other benefits.

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Industry: Financial

Job Description

• We are currently recruiting the above position for a reputable Organization
• H/She will be the liaising between the organization and its current and potential customers
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up-sell products when they arise.

Requirements

• B.Sc in any discipline
• Must not be more than 27 years old
• Should be fluent in Igbo and Yoruba or Igbo and Hausa i.e. ability to speak 2 languages
• Excellent spoken English with impressive interpersonal skills
• Good communication, smart and very analytical
• Preferably female (Igbo)
• Must be resident in Lagos
• Should have at least 5 credit including mathematics and English in O’level certificate.
• Preferably applicants residence on the Island.

Remuneration

• Attractive Basic pay and other benefits.