Head, E-Business Support Services at First Bank of Nigeria Limited

Ref Id: 1800002A
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Description

• Ensure relevant internal control systems/related procedures and techniques are developed and implemented for EBusiness related activities
• Manage the operational relationship between Scheme Operators and card association/Visa/MasterCard
• Monitor performance against standards and provides feedback to management
• Plans and reviews staffing requirements to match workflow of card services and channel services business
• Recommend temporary work around and viable solutions to improve customer service and response
• Maintain knowledge of internal resources to mitigate disruption of services to customers
• Ensure timely response and resolution of customer issues
• Assist management in the development and implementation of new EBusiness products and services
• Manage, review and monitor authorization files and System Parameters

Qualifications
Minimum Education:

• First degree preferably in a Business and Numerate discipline; higher degrees/professional certifications an added advantage.

Experience:

• Minimum of 8 years’ experience in ePayment, banking, or IT industry
• Previous technical and business experience in electronic payment systems
• Project Management experience.