FINCA International Is Recruiting

Job Purpose:
FINCA is recruiting for motivated and hands-on Banking Operations Manager (BOM) who thrives in a dynamic environment to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri Imo State, Nigeria. The Banking Operations Manager reports to the Head of Banking Services and he/she is responsible for supporting the Business /front-end function by providing oversight for general back-office banking operations for the institution.  As a core member of the start-up team, the Banking Operations Manager will be responsible for establishing the Banking Services function, procedures, and controls to deliver FINCA’s financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with FINCA’s methodologies, delivery channels strategies, and overall business goals.

Key Tasks:

•     Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same;
•     Serve as the Operations Lead for FINCA’s core banking system implementation, aligning system configuration with operational processes and policies
•     Develop and manage a team of well-trained, focused and motivated Banking Services staff;
•     Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of  Know Your Customer (KYC) / Anti-Money Laundering (AML) activities;
•     Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels;
•     Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems;
•     Safeguard customer data and protect against fraud through management of authorization levels and access rights;
•     Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.

Qualifications:

•     First Degree or HND in Banking, Business Administration, Accounting, Finance or other relevant field
•     At least 5 years in banking/finance/microfinance, with at least four years in back office or operational roles; experience of two years or more in a senior management role at the regional or head office level strongly preferred
•     Proficient in MS-Office Suite (especially Excel); experienced with Core Banking Systems  (FLEXCUBE Retail, ideally) and good understanding of Information System issues and the role of IS in banking operations;
•     Project management qualifications (e.g. PMP) are an advantage
•     Knowledge of process analysis and mapping is an advantage;
•     Fluency in English is required; Fluency with Igbo or other local language is desired.

Candidate Profile:

•     Commitment to establishing a successful department and function
•     Willingness to relocate to or within Nigeria and to travel within the country (up to 30% of time)
•     Strong fit to FINCA’s desired corporate culture & committed to  furthering FINCA’s mission and vision;
•     Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
•     Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
•     Proven integrity;
•     Strong interpersonal skills and written and oral communication skills;
•     Highly attentive to detail with excellent organizational and documentation skills
•     Results-oriented, with the ability to drive projects from inception to execution stages
•     Demonstrated leadership, networking and collaboration/negotiation skills;
•     Ability to build and maintain excellent working relationships within a diverse organizational structure Proven integrity; Strong interpersonal skills and written and oral communication skills;
•     Highly attentive to detail with excellent organizational and documentation skills
•     Results-oriented, with the ability to drive projects from inception to execution stages
•     Demonstrated leadership, networking and collaboration/negotiation skills;
•     Ability to build and maintain excellent working relationships within a diverse organizational structure

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Job Purpose:
FINCA is recruiting for motivated and hands-on Database Administrator who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Database Administrator is responsible for database administration and general support for the core banking system and related interfaces (particularly those which support technology-driven financial transactions) as well as general system support.

Essential Duties:

•     Act as first line support for all database- and application-related matters including management of application parameters and maintenances
•     Monitor performance of databases and applications and ensure achievement of set objectives against performance standards.
•     Document and maintain all operational procedures and standards related to databases and application
•     Identify, log, diagnose, troubleshoot and resolve database, applications or systems issues
•     Implement security standards for all databases and applications (access controls, segregation of duties, usage and exception monitoring)
•     Ensure successful start-of-day (SOD) and end-of-day (EOD) processing
•     Ensure that business processes are well-supported by database and application designs, optimizing or introducing new solutions or application fixes as required.  Includes:
•     Identification of needs and definition of requirements.
•     Project management, business case development, and analysis in the design stage of system implementations.
•     Defining and documenting end-to-end user acceptance test case scenarios
•     Ensuring all application modifications are in line with change management processes

Qualifications:

•     At least 2 years in an Information Technology/Information Systems position with a reputable financial services organisation or related institution.
•     At least 2 years of experience with FLEXCUBE retail database administration
•     At least 2 years of experience in applications support, ideally with applications related to financial services
•     First Degree or HND in computer science or related field preferred
•     Oracle database certification highly desirable
•     Microsoft or related professional certification is an added advantage
•     MSCA SQL certification an added advantage

Candidate Profile:

•     Willingness to relocate self to Owerri, Nigeria
•     Strong fit to FINCA’s desired corporate culture & committed to  furthering FINCA’s mission and vision;
•     Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
•     Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
•     Proven integrity;
•     Strong interpersonal skills and written and oral communication skills;
•     Strong technical orientation;
•     Ability to work well in a diverse team environment
•     Accuracy, attention to detail and awareness of deadlines
•     Ability to anticipate problems and proactively takes measures to control or minimise them.
•     Understands the scope of own authority and knows when to highlight issues and seek authorisation or advice.

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Job Purpose
FINCA is recruiting for highly-motivated and customer-service oriented  Relationship Officers (ROs) who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Relationship Officers report to a Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards. ROs ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.

Qualifications and Experience:

• ND, HND or BSc level of education
• Preferred 3 years of work experience
• Basic mathematics, business acumen and analytical skills
• Proficiency in Computer Applications Excel /Microsoft Office
• Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

• Familiarity with and understanding of the dynamics of small businesses
• Ability to sell products and services
• Willingness to relocate to Owerri, Nigeria
• Enterprising and self-driven personality with the ability to adapt and acquire new skills
• Highly attentive to detail with excellent organizational and documentation skills
• Excellent interpersonal and communication skills
• Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

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Job Purpose
FINCA is recruiting for a highly-motivated and hands-on Savings Manager who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Savings Manager reports to the Chief Operations Officer and is responsible for the establishment and management of FINCA’s savings mobilization and sales strategy, communication and integration of the strategy into the company’s business framework, leadership in its execution and achievement of outreach objectives in a way that supports the FINCA subsidiary in pursuing its mission with a minimum of risk and a maximum of efficiency.

Essential Duties:

• Deliver products in a highly efficient and profitable manner that creates an overall positive customer experience
• Win community trust, respond to client needs and raise client awareness regarding the benefits that FINCA products can provide them
• Review and revise savings mobilization strategies, objectives and product design for each targeted market segment
• Propose targets for the delivery of savings products to FINCA clients, monitor progress versus budgets and propose adjustments or remedies as needed
• Drive and sales and distribution efforts among savings team members and provide input for organizational communication and marketing efforts
• Support market intelligence efforts by market segment and propose product adjustments accordingly
• Manage staff performance on savings and address staffing and training needs to enhance product delivery and efficiency

Qualifications and Experience:

• HND/BSc in Marketing, Business Administration or Related Field
• Minimum 5 years of experience, preferably in retail banking or sales environment with 2 years at management level
• Proficient in MS-Office Suite (especially Excel)
• Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

• Competencies in analysis, problem solving, customer service, leadership, and people management.
• Commitment to establishing a successful function within a growing organization
• Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 40% of time)
• Enterprising and self-driven personality with the ability to adapt and acquire new skills
• Highly attentive to detail with excellent organizational and documentation skills
• Results-oriented, with the ability to drive projects from inception to execution stages
• Excellent leadership and communication skills
• Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

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Job Purpose
FINCA is recruiting for a motivated and hands-on Head of Retail who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Head of Retail is a senior member of the Management team and reports to the Chief Operating Office; he/she is responsible for the establishment and successful functioning of the retail business in the FINCA Nigeria.

Essential Duties

•     Customer Service Management: organization of the Customer Service in the banking halls, providing good emotional experience of the customer in the branch)
•     Savings Product and Sales Management: Product management within savings and related products, management of the sales activities, training and development of sales and other personnel in the branches.
•     New Business Development: Organization of cooperation with the institutional partners (payroll projects, co-branded products, savings mobilization, etc.)
•     Strategic planning and reporting.
•     The HoR is ultimately responsible for achieving Key Performance Indicators as follows:

1.     Customer’s Satisfaction
2.     Quality of the Customer Service
3.     Volume of the Savings Portfolio

Qualifications and Experience:

• HND/University Degree preferably in Commerce, Accounting, Business Administration or related discipline. MBA is an added advantage
• Advanced people management and motivation skills
• Advanced knowledge of sales management and customer service
• Excellent communication skills.
• At least 8 years of experience in banking sector (retail, corporate, microfinance business), of which at least 5 years should be a managerial in retail banking
• Proven report writing and presentation skills
• Good knowledge of MS Excel, Word, Power Point. Knowledge of core banking system is an advantage
• Knowledge of Igbo and/or Pidgin English is an advantage

Candidate Profile:

•     Project Management, interpersonal skills, quality management
•     Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 50% of time)
•     Enterprising and self-driven personality with the ability to adapt and acquire new skills
•     Highly attentive to detail with excellent organizational and documentation skills
•     Results-oriented, with the ability to drive projects from inception to execution stages
•     Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.
•     In particular, must demonstrate a commitment to transparency and integrity
•     Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work