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  • Posted: Oct 19, 2018
    Deadline: Oct 23, 2018
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    Lumos offers clean and affordable solar power to a market of 1.3 billion potential customers who live off the electricity grid.Lumos enables people to replace hazardous and expensive kerosene generators and lanterns with modern solar electricity that can power lights, cellphones, fans, computers, TVs and other small electronic devices (all at once, every ...
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    Customer Service Support Rep (Hausa Speaking)

    Job Description

    • The Customer Service Representative (Hausa Speaking) is the front-line service professional for Lumos Nigeria.
    • Lumos Customer Service Representatives must build customer loyalty and increase brand value with each interaction - Phone/E-mail/Chat/In-Person.
    • Establishing meaningful connections and confidently driving accurate and appropriate resolutions to problems with customer systems or other aspects of the customer experience, by daily reassuring and gaining customer trust in every interaction.
    • This will be done predominantly through calls (Inbound & Outbound), E-mails, Social media & other channels.
    • A high degree of flexibility is required to meet the daily workload at pre-agreed SLAs for extended periods of high volumes.
    • You may be expected to take sales calls and other additional departmental tasks.

    Requirements

    • Fresh graduate (HND/B.Sc.) in any discipline.
    • Ability to speak Hausa Language fluently
    • No prior work experience required.

    Method of Application

    Applicants should send their Applications and CV's to: careers@lumos.com.ng with "CSS REP (HAUSA)" as the subject of the mail.

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