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  • Posted: Oct 17, 2018
    Deadline: Oct 31, 2018
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    Proven methodology, profound impact, and sustainable results. These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organization no matter how large or small to establish , outsource and troubl...
    Read more about this company

     

    Customer Service Officer

    Location: Victoria Island, Lagos

    Job Responsibilities

    • Manage office supplies stock and place orders
    • Prepare regular reports on expenses and office budgets
    • Maintain and update company databases
    • Deal directly with customers either by telephone, electronically or face to face
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Provide pricing and delivery information
    • Perform customer verifications
    • Set up new customer accounts
    • Process orders, forms, applications and requests
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Manage customers' accounts
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Manage company’s social Media Accounts
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

    Requirements

    • Must be a Female applicant
    • Minimum of OND in Mass Communication or any related field
    • 1 - 3 years proven work experience as an Customer service Officer or in similar role
    • Close proximity to the Island
    • It requires six working days

    Method of Application

    Applicants should send their Application and CV's to: thelma.o@fadacresources.com

    Note:
    Candidates within Victoria Island, Ikoyi, Lekki, Yaba should send their CV's

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