e-Commerce Co-ordinator/Customer Service Executive at Tech Semantics Limited

Job Description

• The ideal candidate will act as first point of contact on behalf of the company especially for over-the-phone clients.
• The candidate will act as a liason, provide products and services information and resolve any emerging challenges that customers and prospects present.
• Manages inbound, outbound calls and e-mails in a timely manner...
• Manages and identifies customers' needs, clarifies information, maintains a professional work environment and administrative support.
• Keeps records of all conversations in a database comprehensibly.

Qualification and Requirements

• B.Sc or HND in a higher institution.
• Previous experience or training in Customer Service Role.for at least 1 year.
• Strong phone and verbal communication skills along with active listening skills.
• Multi-tasking and soft skills with the ability to work with minimal supervision.
• Customer-centric and familiarity with CRM Systems and practices.
• Background knowledge in Real Estate will be an added advantage.