You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Etisalat Nigeria is Recruiting

  • Posted on: 21 March, 2014 Deadline: 2 April, 2014
  • View Jobs in ICT / Telecommunication View All Jobs at 9Mobile
  • Subscribe to free job alerts
  • If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail; mark us as Not Spam and add us to your contact list. Learn how to

    Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

    Etisalat Nigeria is recruiting to fill the below position:

    Specialist Customer Intelligence


    Job Summary
    Gather and analyse data on Etisalat's customers' experiences across all touch points.

    Principal Functions

    •     Support the design of experiences with both emotional and rational/tangible benefits
    •     Keeping up with customer experience best practices in the telecommunications industry with the ability to adopt/ implement accordingly.
    •     Assist in monitoring competitor activity with regards to customer experience management
    •     Maintain accurate records of customer experience intelligence as gathered from diverse sources including research, systems-based information sources
    •     Maintaining the Customer Intelligence database to ensure availability of data.
    •     Customer Email and Alternate sources capture from diverse sources for CEM initiatives.
    •     Provide monthly customer Segmentation analysis report.
    •     Monitoring and data validation of monthly customer Priority Routing process.
    •     Production and deployment of How-to-videos for Customer education.
    •     Project Management and production of the Voice of the Customer (VoC) videos
    •     Social Media monitoring and Reporting. (Twitter, Facebook and online).
    •     Responsible for all CEM email broadcast communications to customers.
    •     Data and Decision support for all CEM initiatives.
    •     Perform any other duties as assigned by the Manager, Customer Experience

    Educational Requirements

    •     First degree or its equivalent in a relevant discipline.

    Experience, Skills & Competencies

    •     Three (3) to five (5) years relevant work experience.
    •     Excellent understanding of Relational Database Management Systems (RDMS)
    •     Possess strong data analysis and reporting skills.
    •     Ability to translate data into actionable insight and a coherent strategy for the unit or department
    •     Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.
    •     Well organised with a systematic approach to work and close attention to detail
    •     Passionate and driven to improve the customer experience
    •     A completer finisher with a track record on time delivery to high standards.

    Method of Application

    Interested and qualified candidates should Click here to apply online.

  • ❮ Back to All Jobs
  • Know more about 9MobileSimilar Jobs
  • Search for jobs by keyword
  • Team Lead, IT Business and Budget Management at IHS Towers
  • Latest Vacancies at FPG Technologies & Solutions Limited
  • Solutions Architect at Cousant Connect
  • Latest Jobs at Ark Technologies Limited
  • Technical Support Engineers at MainOne Cable Nigeria
  • Job Openings at Riddle Technologies Limited
  • HR Manager at Transsion Holdings
  • Fresh Jobs at Huawei Technologies
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
Send your application through

Yahoomail Gmail Hotmail