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  • Posted: Oct 12, 2018
    Deadline: Oct 30, 2018
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    StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved. Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competenci...
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    Supply Chain Executive

    Overview of Job:
    Involvement in materials and production planning, materials procurement, warehousing, distribution and Logistics activities to ensure no materials stock-out in the factory, drive efficiency, reduce costs and improve service delivery.

    Job Duties and tasks :

    • Collate the sales forecast from the Sales team and translate into material Requirement Plan (MRP) and production planning in conjunction with the production team
    • Responsible for the coordination of supply from raw materials to finished goods, and ensuring customer requirements are met through facilitating cross-functional teams and the following processes:

    Master Production Scheduling (MPS)

    Master Requirements Planning (MRP)

    Product Lifecycle Project Management

    Supplier Relationship Management

    • Drive the Sales & Operations Planning (S &OP) process and produce the weekly and monthly production master plan
    • Manage activities related to strategic or tactical purchasing material requirements planning, inventory control, warehousing, distribution
    • Develop material costs forecast or standard cost list
    • Monitor material price movement and advise accordingly
    • Negotiate prices with suppliers, vendors and transporters
    • Select best distribution and transportation models to improve efficiency and optimize costs
    • Monitor suppliers performance to assess ability to meet quality and delivery requirements
    • Implement new or improved supply chain processes
    • Analyze inventories to determine inventory turns, reduce waste and optimize customer service delivery
    • Supervise subordinates such as the procurement, inventory, fleet & logistic officers and the drivers.

    Job Requirements:

    • Bachelor’s degree, required in relevant field.
    • Business or scientific related degree, preferred.
    • 5+ years of operational or scheduling, procurement, logistics experience required.
    • Working knowledge of MRP, required.
    • Previous experience in a manufacturing, environment preferred.
    • Professional qualification in Supply Chain Management will be an added advantage

    Skills:

    • Must possess excellent analytical and problem solving skills.
    • Must possess and demonstrate excellent oral and written communication skills.
    • Must possess an excellent negotiation and collaboration skills
    • Must be proficient in Microsoft office suites

    Salary range is a gross of N300,000 monthly

    go to method of application ยป

    Call-centre/Customer Service Executive

    Job Description

    • The ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients.
    • He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects present

    Detailed Job Duties

    • Manage large amounts of inbound and outbound calls in a timely manner
    • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
    • Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
    • Maintains a professional work environment and administrative support.
    • Seize opportunities to up-sell products when they arise
    • Keep records of all conversations in our call center database in a comprehensible way
    • Supply information regarding the organization, products, services and policies to clients on enquiry.
    • Deals with compliant tactfully, calmly and politely
    • Reports and document issues for resolutions
    • Schedule and maintain appointments diary
    • Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
    • Contributes to team effort by accomplishing related results as needed.
    • Inform line manager adequate information when the need arises.
    • Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service
    • Other assigned duties

    Qualification, Skills & Other Requirements

    • Previous experience in a customer support/call-centre role for at least 3 years
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • HND/ B.Sc.
    • Strong telephony skills
    • Customer-centric
    • Good verbal communication
    • Multitasking skills
    • Good administrative skills
    • Microsoft Office skills
    • Pressure Handling abilities are very essential

    Salary
    Up to N150,000 monthly

    Interested and qualified candidates should send their Passport Photographs and CV's

    Method of Application

    Qualified applicants should send updated CVs to recruitment@stresertservices.com using ‘SCE’ or CCCC-2018 depending on the role being applid for as subject of mail before 30th October, 2018. Wrongly titled applications will not be considered, please be guided.

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