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  • Job Opportunities at the Norwegian Refugee Council (NRC)

  • Posted on: 10 October, 2018 Deadline: 23 October, 2018
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  • The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

    Emergency Response Manager


    Location: Miaduguri, Borno


    • The purpose of the Emergency Response Manager is to coordinate and lead the different emergency response initiatives in Nigeria.
    • This role is responsible to lead the programme development of the emergency response and ensure quality implementation, in close coordination with core competency specialist in areas of expertise.
    • The role is also responsible to allocate and capacity needed resources for the emergency.
    • The Emergency Response Manager reports to the Area Manager.

    Job Description

    • Overall oversight and management of emergency response projects covering different areas and interventions. This includes leading prioritization and validation process for interventions, developing detailed activity plans and budgets for proper delegation to the Area managers responsible of the implementation.
    • Responsible for representing NRC at the coordination mechanism for emergency response and acting as the NRC focal point for Rapid Response Mechanism in Maiduguri and surrounding.
    • Provide support with countrywide emergency preparedness and prepositioning of supplies if needed.
    • Responsible for context analysis and development of scenarios for potential displacements in relation to the emergency response and sharing this information to relevant stakeholders.
    • Develop strategy, technical guidance and SOPs for the emergency response.
    • Responsible for developing and quality compliance of all donor proposals, budgets and donor reports related to Emergency response
    • In close collaboration with the Core Competency specialists contribute to the development of macro Logical Framework Agreements reflecting the emergency response strategies and approach
    • Ensure that key learning is extracted from the emergency response implementation, and incorporate them in emergency response and staff development processes


    • Post-graduate with minimum 5 years of experience within technical expertise area in a humanitarian context
    • Experience from working in complex and volatile contexts
    • Emergency Response expertise
    • Humanitarian coordination experience
    • Strong managerial and interpersonal skills
    • Documented results related to the position’s responsibilities
    • Knowledge about own leadership skills/profile
    • Fluency in English written and verbal
    • Knowledge of the context of Nigeria and Lac Chad
    • Experience from working in complex and volatile contexts, multi-country disaster preparedness, response and recovery programming.
    • Strong in project proposals, implementation (including finance) and reporting – aka a technically experienced person
    • Strong in building teams and transferring knowledge to people reporting to the managers.

    Personal qualities:

    • Handling insecure environments
    • Strategic thinking
    • Empowering and building trust
    • Working with people
    • Initiate action and change
    • Analysing
    • Good sense of Humour
    • All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

    We offer

    • Commencement: October 2018
    • Duration: 12 months, renewable
    • Salary/benefits: According to NRC’s general directions and free housing of moderate standard.
    • Level: Grade 9 in NRC grade structure
    • Duty station: Maiduguri, with 50% travel
    • Approved health certificate will be requested before contract start.

    go to method of application »

    Mediation and Negotiation Workshop Facilitation for ICLA staff


    DUTY STATION:Maiduguri, Nigeria

    REPORTING TO:ICLA Programme Development Manager


    The protracted crisis in North East Nigeria has displaced over two million people.[1] Displacement has affected mostly the rural population with movements into urban areas and into neighbouring countries.[2] Security incidents are still reported in and around conflict-affected areas. A notable improvement in the security situation has resulted in greater access to villages and towns and an increase in the number of IDP and refugee returnees[3] in some local government authorities (LGAs) in Borno, Adamawa and Yobe.

    Housing, Land, Property (HLP) disputes arise during and after humanitarian crisis. Frequently, land administration institutions and traditional land records have been damaged or lost, and governments, residents of diverse communities and displaced people need assistance to address and resolve land- related conflicts. Such help is critical for the promotion of stability, security and people’s ability to secure livelihoods. Efficient settlement of disputes is also important to prevent local disputes from escalating, becoming violent and exacerbating delicate relationships and social tensions that are often the result of a wider conflict or natural disaster.

    NRC ICLA assists in the resolution of land disputes to displaced persons, host and return communities and humanitarian duty bearers. ICLA provides information, counselling, legal assistance and trainings for legal and civil identity, HLP and collaborative dispute resolution (CDR) structures. For over two years, ICLA has become increasingly involved in promoting and implementing collaborative dispute resolution procedures that encourage and facilitate voluntary settlement of housing, land and property (HLP) conflicts.


    The overall objective for this workshop is to analyse the lessons learned in our CDR programming and continuously improve NRC ICLA staff capacity in mediation and negotiation techniques. The workshop will complement NRC’s intervention on HLP and CDR, through an increased understanding of mediation and negotiation skills and procedures.

    To achieve these objectives, the trainers will be expected to:

    • Analyse international standards and local laws with the ICLA staff during the workshop
    • Discuss local and international negotiation and mediation methods, good practices
    • Discussion on specific approaches and procedures for the development of collaborative dispute resolution initiatives and provide answers to frequently raised issues and questions
    • Discussion on potential opportunities and risks in mediation and negotiation
    • Discussion on lessons learned and what can be improved within ICLA programming on CDR and HLP approaches
    • Provide mediation and negotiation book and manual as well as training slides
    • Provide certificates and induct staff as Chattered Mediators and Conciliators.
    • Provide after workshop technical support 
    •  Specific Tasks and expected deliverables
    • Develop a detailed workshop, induction and after service technical support plan to be approved by the ICLA Programme Development Manager (PDM)
    • Conduct a detailed Training of Trainers (ToT) workshop for 34 ICLA staff on mediation and negotiation in Maiduguri, Nigeria
    • Administer mediation and negotiation training to ICLA staff in Maiduguri
    • Provide manuals, booklets, slides of the training
    • Certify and induct participating ICLA staff as Chartered Mediators and Conciliators.

    Produce a workshop report and recommendations for ICLA.

    Management and Coordination:

    The ICLA Programme Development Manager will have overall responsibility for the management and coordination of the training process, including:

    • Providing technical advice on the HLP disputes dynamics and the ICLA strategy;
    • Reviewing and commenting on the draft report;
    • Providing necessary in-country technical and logistical support.
    • NRC will not be responsible for the trainer’s insurances in connection with the provision of the training services.


    The trainers will have strong training experience in Mediation and Negotiation Training of Trainers.  In addition:

    • Registered mediation institute
    • Accredited by the relevant Nigerian government agencies.
    • Strong experience in Mediation and Negotiation in resolving HLP disputes, including women’s rights, in conflict or post-conflict communities.
    • Strong track record of Mediation and Negotiation trainings, workshops and understanding
    • International standard curriculum for workshops and trainings
    • More than five years training experience in mediation and negotiation issues in Nigeria
    • Excellent spoken and written English
    • In-depth knowledge of the humanitarian and development landscape in North East Nigeria and knowledge of actors on the ground
    • Proven ability to operate under strict deadline and high level of discipline and professionalism.
    • Legal knowledge including knowledge of Sharia and the traditional justice structures of the North-East is crucial.
    • In addition, previous experience working in or on North East Nigeria is a particular asset.

    Submission of Expression of Interest

    Those who meet the above requirements are invited to submit an expression of interest, which should include the following:

    Consultant’s Profile: (maximum 2 pages) concise CV or resume

    Proposal: (max 2 pages)

    A summary of how you plan to conduct the workshop 
    A brief explanation about the trainers with a particular emphasis on previous experience in this kind of work
    Supporting evidence showing relevant experience of the institute and its staff.
    Dates of availability

    A financial proposal for the training explaining how the task will be accomplished in 5 days; covering all fees and costs.

    Method of Application

    Use the link(s) below to apply on company website.

    Application procedures and CV registration

    • Please note that you are required to enter the geographical location for all your previous positions while registering your CV.
    • There is no specific field for this information in our CV form, but you can use the "Company name" field for both company and location

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