Latest Vacancies at Global Interactive Marketing Online (GIMO)

THE ROLE

We are currently developing our business in the Nigerian market and you will be responsible for developing and maintaining the retail betting shops and overseeing their day to day business.

You will also be responsible for onboarding and training new Agents.

You will report directly to the Nigerian Country Manager in the Lagos Office.

Your main responsibilities will include:

• Advise the business on the set up of off-line betting shops
• Liaise with vendors to purchase and install equipment in retail shops
• Maintain the hardware and software in the shops to ensure a smooth operation
• Train the Agents, assist in their shop setup and troubleshoot their problems
• Reporting operation status to the Country Manager to ensure operations are running smoothly.
• Coordinating all recruitment, scheduling, training and staff development for the retail shops
• Liaising with shop managers to ensure that operations are running smoothly
• Setting up and maintaining the call centre operations
• Creating general reports of the operations for the Lottery Commission.
• Any other ad hoc duties

Your profile:

• Have a successful previous experience in retail and in setting up betting shops
• Have previous retails experience in the Nigerian market
• Have excellent knowledge of the offline/online gaming industry
• Have excellent communication skills, both written and spoken
• Have strong reporting and good numerical skills
• Be able to work entirely on their own initiative to deliver objectives as agreed
• Be willing to take a new and exciting challenge in a competitive market environment

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THE ROLE

Working within our Customer Service Department, the main purpose of this role is to manage our customer base. You will be communicating with customers via email, online chat and telephone to answer to their requests in order to maximise the revenue generated from such customers. You will also be required to attend monthly product meetings to contribute to the success of the brand.

The Ideal Candidate will:

• Be a Fluent English speaker (speaking Yoruba, Igbo or Hausa is beneficial)
• Have a previous experience working as a customer service executive
• Have a good understanding of customer service in an online business
• Be a good communicator and problem solver
• Be computer savvy
• Have an ability to understand customer needs and respond to them
• Must be able to work on a shift basis: our hours of operation are Monday to Sunday, from 8am to 11pm