Job Openings at Old Mutual Plc

REF: 1126/NIGE/EU/Senior Administrator/Nigeria/280918
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance
Offer: Market Related

Introduction

• Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience.

Description

• Ensure daily operational Customer Service efficiency/delivery.
• Responsible for the daily work flow and volumes within the turnaround time
• Maintains and enhances service/work standards to delivers quality work within a given process
• Often consulted for system enhancements and testing.
• Resolves technical and complex problems, especially in support of administrative queries/issues.
• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an Indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Often acts as a resource for less experienced staff.

Key Result Areas
Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Coaching:

• May act as mentor to less experienced administrators.

Documentation Processing:

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate own work.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards.
• Delivers, maintains and enhances work standards and quality within the given process.
• Ensures daily processing complies with all appropriate product and legislative rules and requirements.
• Maintains and update procedural documentation.
• Ensures quality of Service delivery to customers conforms to agreed service level standards.
• Ensure customers are well informed about issues affecting their cover.

Relationship Building:

• Establishes and maintains relationships with internal and external stakeholders.
• Builds and manages internal/external relationships.
• Manage internal/external Customer Complaints.

Minimum Requirements
Qualifications and Experience:

• A First degree or its equivalent in relevant field
• Experience in a technical operations department (3 years plus)
• Excellent communication skills (verbal and written)
• Very good interpersonal skills
• Good people management skills
• Good knowledge of MS packages (Word, Excel etc.)
• Extensive product and process knowledge.

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Ref No: 1127/NIGE/EU/ADMINISTRATOR/Nigeria/280918
Location: Nigeria    
Start Date: 2018-09-28    
Contract: Permanent
Available: ASAP
Category: Insurance    
Offer: Market Related

Introduction

• This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with basic technical knowledge of corporate business and its impact on regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification
Descriptor:

• Deliver on daily task and adheres to service and quality standards.
• Provides both direct and indirect service to customers and intermediaries.
• Ability to initiate reinsurance cession and recovery on timely basis
• Ensure timely capturing/loading of data into operations software
• Proficiency in the usage of Microsoft office for report generation and interpretation
• Having a fair knowledge of group and credit life assurance products
• Understanding the corporate claims management process and procedures
• Respond to immediate requirement in line with standard operating procedures
• Ensure daily operational Customer Service efficiency/delivery.
• Responsible for the daily work flow and volumes within the turnaround time
• Maintains and enhances service/work standards to delivers quality work within a given process

Key Result Areas
Operational Delivery:

• Respond to immediate administrative requirements within time frame
• Follows standardized processes and provides administrative support in line with business demands.
• Delivers on daily task promptly.
• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions/effort in broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Qualifications and Experience

• A first degree or its equivalent in relevant field
• Experience in a technical operations department
• Excellent communication skills (verbal and written)
• Very good interpersonal skills
• Good knowledge of MS packages (Word, Excel etc.)