Information Technology Officer at CMB Building Maintenance and Investment Company Limited

Reports to: Information Technology Supervisor

Job Purpose

• To provide support for the Information Technology Unit of the company and attend to all Information Technology queries.

Key Responsibilities

• Responsible for all IT record keeping and reporting group-wide
• Collate current and relevant data for subsequent upload on the company’s website in conjunction with relevant business units.
• Prepare and send IT newsletters to Staff on IT tools usage and management issues.
• Assist in the Installation and upgrade of approved and relevant software and hardware for Staff use.
• Configure IT tools for new hires immediately they are provided.
• Resolve IT-related issues for all internal clients.
• Quarterly maintenance of all IT.
• Manage and monitor the company’s network and its entire infrastructure such as LAN, internet connections, outlook mail system, printers etc.
• Take pictures of construction work progress on all sites and update same on the company’s website.
• Assist in the establishment and management of an internationally benchmarked website
• Identify, Analyze and correct IT problems and deficiencies.
• Ensure adherence to the following requirements:
• Management Policies organization-wide
• Information Technology Procedures Manuals
• Standards including work papers, file set up, letters, spreadsheets, etc.
• Perform other duties and responsibilities as required by the IT Supervisor and Head, Shared Services.

Performance Metrics:

• Performance Area Key Performance Indicators (KPI)
• Information Technology Not more than 5% of internet downtime witnessed at the Head office and sites on a monthly basis.
• Ensuring that 80% of IT related queries received are resolved promptly.
• Not less than 80% of successful 3rd party hardware repairs carried out promptly
• Effective quarterly maintenance of all company IT tools
• Effective maintenance of payment and purchase template

Key Skills and Competencies

• Analytical, problem solving and decision making skills.
• Ability to multitask and work well under pressure.
• Excellent communication, interpersonal and presentation skills
• Strong IT knowledge and experience
• Excellent written and verbal communication skills

Qualification/ Person Specification

• B.Sc, HND in any related course
• Minimum of 3-5 years working experience in ICT
• Excellent command of the English language