Manager, Travel Desk at Contec Global Group

Role & Responsibilities

• Management of Travel agency.
• Managing budgets and maintaining statistical and financial records;
• Selling travel products and tour packages;
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Dealing with customer enquiries and aiming to meet expectations;
• Overseeing the smooth, efficient running of the business.
• Managing travel website and connected IT assets with help of IT team.
• Liaising with travel partners, tour operators and hotels, to manage bookings, schedules and promotions.
• Overseeing the smooth and efficient running of the branch.
• Helping to promote and market the business, including sometimes away from the branch location.
• Cash handling, key holding, data entry and retrieval, managing budgets, maintaining records and producing financial reports.
• Ensuring that staff adhere to financial report and operational procedures and that any training needs are identified and addressed.
• Managing and motivating staff to meet targets, thus ensuring profitability for the company.
• Meeting regularly with company directors to provide feedback on branch and staff performance; and to take direction.
• Ordering sales literature, stationery and disposables to ensure the efficient running of the branch.

Qualifications and Educational Requirements

• Graduate, MBA/IT qualification will be given preference
• Experience - Travel industry minimum of 5 years with at least 2 years in Managerial Capacity