Relationship Manager at Citibank Nigeria Limited

Ref No: 18061750
Location: Lagos
Job Category: Institutional Banking
Schedule: Full-time
Employee Status: Regular

Job Purpose

• The principal purpose of the position is to facilitate a focused and orderly interface between Corporate Bank’s customers, all the product and service groups in order to maximize revenues from customer relationships.  The major objectives of the position are:
  • Managing Citibank relationships in the Corporate Bank
  • Marketing and converting new target market names
  • Ensure that the unit revenue goals are met
  • The impact this position has on the bank is to contribute to ensuring that the franchise remains the leading Local Corporate Commercial Bank in Nigeria. 

Key Responsibilities

• Develop and implement continuous (independent and joint) calling programs and interactions/discussions with assigned accounts and on prospective clients to create a continuous flow of incremental business opportunities.
• Credit process initiation, including proposal preparation, loan administration and remedial action as required.
• Prepare quarterly credit call memo for all relationship under management.
• Negotiation of loan/credit terms and conditions, pricing determination for various products, closing of transactions and follow up after sales.
• Responsible jointly with Risk analyst for initial, annual and interim credit review of all assigned relationships credit.
• Design and sell, in conjunction with product managers, solutions that meet customers’ particular needs.
• Work closely with Citiservice in providing account management and customer service to key customers.
• Responsible for achieving revenue goals from assigned relationships in the most cost effective manner.
• Maintain asset quality to avoid delinquent or impaired asset portfolio.

Business Relationships
Internal:

• Frequently interact with Advisory, Fixed Income, EAF and Corporate Finance units to generate structured customer solutions and incremental risk assets.
• Frequently interact with TTS to achieve high credit cross sell ratio by actively selling cash management and trade products.
• Frequently interact with Risk and CRMS to maintain acceptable credit quality  of assigned relationships
• Frequently interact with Citiservice and OandT in general and Parent Account Management teams of all Local Corporates and Commercial names and provide proactive customer service.

External:

• Frequently interact with relevant Corporate and Commercial customers and TM prospects to generate incremental business for the bank

Requirements
Person Specification and Qualifications:

• Understanding the impact of constant regulatory changes on customer’s businesses and in converting them to business opportunities
• Ability to optimally coordinate the activities of the different units within the bank in order to deliver good quality service to the customer.
• Designing strategies and products to enable Citibank stay ahead of competition
• Ability to convince customers to adhere to high compliance/ethical standards of Citibank for transaction processing in a non-compliant environment.
• Problem loan recognition capability

Skills:

• Minimum of 4 years post qualification experience
• Minimum continuous credit and financial analysis experience or relevant experience from other areas of the bank or other companies.
• Customer management and negotiation skills
• Ability to recognize and exploit business opportunities
• Analytical skills

Qualifications:

• A B.Sc / BA degree.
• A postgraduate degree and relevant professional qualifications will be an added advantage.

Competencies:

• Understanding the impact of constant regulatory changes on customers businesses and in converting them to business opportunities
• Ability to optimally coordinate the activities of the different units within the bank in order to deliver good quality service to the customer.
• Designing strategies and products to enable Citibank  stay ahead of competition
• Ability to convince customers to adhere to high compliance/ethical standards of Citibank for transaction processing in a non-compliant environment.
• Problem loan recognition capability