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  • Posted: Sep 6, 2018
    Deadline: Not specified
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    Service Delivery Manager

    Job Description

    • Manage service activation ensuring a completion within the contractual timeline ensuring the best possible customer experience throughout
    • Managed approved customer trials & demonstrations ensuring success criteria achieved
    • Co-ordinate & report on against a onsolidated plan for all  sales to activation deliveries within the region
    • Take ownership and responsibility for delivering improvements on behalf of our customers;
    • Measure the impact of the changes that you are making to make sure that our customers realise the benefit of the service improvements;
    • Work with various functional groups including Marketing, Operations, Sales, Customer Support, Presales/Product
    • Implement strategies for improvements to service delivery and profitability
    • Coordinate training activities with support, marketing and sales teams and make sure the new customer has all processes and tools available they need to use the services
    • Ensure all customer deliveries are achieved  within the agreed scope, time, cost and quality
    • Act as escalation point on all service-enablement projects
    • Closely coordinate with internal teams on billing, ordering during the activation phase;
    • Ensure all service issues during the activation phase are promptly escalated and responded to, keep the customer informed at all times
    • Deliver Monthly reporting and KPIs
    • Coordinate all resources to deliver compliant products and services
    • Management and co-ordination of local subcontractors from contract to delivery.
    • Manage quality in compliance with contractual SLAs and requirements
    • Support presales opportunities such as exhibitions and conferences
    • Support ISO compliance (9001 and 27001)

    Method of Application

    Interested and qualified? Go to The Curve Group on www.linkedin.com to apply

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