Career Opportunities at 9mobile

Job Summary       

• Undertake initiatives to identify quantity andprevent revenue leakage, reduce cost, increase revenue and minimize loss; withprimary focus on strengthening and/or building revenue assurance processescontrol.

Principal Functions       
Tactical:

• Implementation of revenueassurance best practices across the revenue value chain
• Implementation and monitoringof single and multi-source KPIs, alarms and reconciliation on the integratedRevenue Management System
• Perform root cause analysis onidentified revenue assurance issues and follow through to resolution.
• Monitoring of system owners toensure proper set up of system in order to minimize leakages.

Operational:

• Facilitate cross-departmentalco-ordination of RA activities and prompt escalation of material incidents;Analyse and follow up on RA incidents until resolution as well as definition ofmeasures to forestall future occurrence of such error scenario.
• Have responsibility for theday-to-day operation of RA tool; including monitoring of predefined keyperformance indices (KPIs), alarms and resolution of alarms triggered.
• Perform reviews of servicenods (Mediation, MSC, IN, HLR, GGSN & SGSN) to ensure that potentialrevenue leakages/losses across the streams are proactively identified andmitigated.
• Follow-up on reported revenue impacting issuesidentified; ensuring that prompt remedial actions are taken by the relevant operationsdepartment and providing adequate briefs/report on such to the Manager, CS/PSNetwork.
• Act as direct point of contactwith Business Segment, IT, Network Operations, Wholesale & CarrierRelations Teams and produce monthly revenue assurance reports.
• Undertake constant review ofsubscriber profiles on the network to ensure completeness accuracy andintegrity of service provisioning and billing
• Review of promotions/servicesoffered by the company to individual and corporate customers with a view toensuring that risks are effectively mitigated.
• Perform varying degrees ofcross-platform TTFile/CDR analysis, research and reconciliations using multipledata sources in order to ensure TTFile/CDR transport integrity as well asbilling completeness and accuracy.
• Report on and perform valueadding reconciliation on revenue streams such asPostpaid/Prepaid/Roaming/Interconnect/ VAS activity to identify weaknesses,leakages, and produce reports to senior management for action.
• Perform validation of thirdparty payment schemes in order to ensure compliance with subsisting agreementsand ensure completeness, accuracy and validity of transactions, revenue earnedand payout figures.
• Perform analysis, research andprocess documentation of the processes for revenue assurance and identifynecessary control point.

Educational Requirements       

• Bachelor's Degree in Finance,Engineering, IT, or other related fields
• Advanced PC skills withMicrosoft Excel, Access and good knowledge of data analysis/SQL/query tools.
• Relevant professionalcertifications (ACA, ACCA, CISA, OCA, CCNA)

Experience,Skills & Competencies:

• Minimum of 2 years relevantwork experience
• Good knowledge of architectureand business operations of GSM networks
• Ability to multi-taskeffectively
• Excellent, clear verbal and written communication andreporting skills (in English).

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Job Summary

• Responsible for developing and implementing a life cycle approach tominimizing revenue across EMTS including:
• Responsibility of for overall assurance of the entire Circuit and PacketSwitched Networks and Value-Added platforms; ensuring that potential revenueleakages/ losses across the platforms are proactively identified and mitigated.
• Providing expert opinion on Revenue impact of Network processes andactivities including new node implementations, integrations, operation changemanagement and downtime.
• Maximizing revenue by reducing leakages and identifying revenueopportunities in relevant processes
• Allocation of resources to investigate, analyze, evaluate and correctrevenue impacting issues that arise throughout the organization
• Responsibility for continuous improvement and special projects toidentify new revenue opportunities and improve revenue assurance practice incompetence development, establishment of methodologies, best practices.
• Review and recommend changes on oil revenue related policies, processes,procedures and business rules to minimize revenue leakage

Principal Functions
Tactical:

• Development of revenue assurance bestpractices for the company
• Creation of revenue assurance KPI on therevenue assurance / fraud management tool(CONNECTIVA SYSTEM).
• Perform root cause analysis of issues onthe Circuit and packet Switched Networks; follow through to resolution andcommunicate to appropriate parties.
• Monitoring of system owners to ensureproper set up of system in order to maximize leakages
• Establish and maintain Relationships with key internal and externalstakeholders

Operational:

• Cross Functional role, providingindependent internal consultancy aimed at protecting the various revenuestreams of the business
• Develop KPIs across functional areas tomonitor revenue maximization
• Develop revenue assurance culture acrossEMTS
• Key role in the revenue management valuestream & Project prioritization of EMTS Nigeria
• Creation of a revenue responsibleorganization, to be alert for revenue leakage, over-billing and revenuemaximizing opportunities
• Acquisition and implementation ofessential automated tolls/ solution, to test for and monitor leakage and theadequacy of business rules
• Embedded technological and organizationalchange into day to day processes, to proactively minimize the possibility ofrevenue leakage
• Quantifiable monitoring mechanisms must beintroduced around the strategies to ensure success in implementation thesestrategies
• Represent the status, current action plansand future direction of revenue Assurance to the revenue Assurance SteeringCommittee
• To be the Revenue Assurance championworking closed with the Revenue Assurance Management members as well as withexecutive management.
• Improving and streamlining current RevenueAssurance tools, processes and procedures
• Identifying new revenue opportunity areaswithin the revenue lifecycle; and
• Enforcement of the Revenue AssuranceManagement Strategy.
• Approval of revenue assurance focusedcriteria used as a standard before a new product or network element isimplemented
• Delegate for the HOD, Revenue Assurance& Fraud Management
• Ensure that the revenue affecting businessprocesses have inbuilt mechanisms to assure revenue streams via visibility,controls and good process design
• Establishing and maintainingreconciliation processes to ensure end-to-end visibility of revenue streams anddata accuracy
• Ensure data integrity in all revenueimpacting systems across EMTS
• Build controls into revenue impactingprojects within EMTS
• Ensure ad hoc review of all rate tableswithin EMTS billing systems
• Manage, co-ordinate and conduct one-offand recurring analyses to test/elicit the suitability of business processes
• Actively seek revenue leakage within EMTSand work with involved parties to plug leakage and ensure future revenues areassured
• Benchmarking KPIsacross the industry

Educational Requirements

• Bachelor's degree in a numerate field
• Relevant Professional Certifications (ACA,CISA, CRISC, OCA, OCP, OCM, CCNA etc)

Experience,Skills & Competencies:

• Minimum of 9 years relevant workexperience.
• Goodknowledge of Relational Database Management systems
• Excellentunderstanding of GSM Network Architecture
• Analyticaland Problem solving; technical
• Passionfor excellence
• Integrity
• Empoweringpeople
• Growingpeople
• Teamwork
• CustomerFocus