• Jobs At Equinox Integrated Logistics Limited Nigeria

  • Posted on: 14 February, 2014 Deadline: 25 February, 2014
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  • Equinox Integrated Logistics Limited Nigeria is recruiting to fill the vacant position of:

    Customer Service Executive

     

    Job Description:

    •     Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
    •     Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
    •     Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
    •     Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
    •     Other duties related to the daily operations, as assigned.
    •     Liaising with the warehouse manager for inbound goods and release to clients.
    •     Develop rapport with the customer base, greet by name, have knowledge of account
    •     Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
    •     Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
    •     Answer to the queries of the customers in an ethical and informative way.
    •     Give appropriate and relevant information to the customers.

    Requirements

    •     Graduate qualification required
    •     Customer service experience is an added advantage.

    Method of Application

    Interested candidate should send CV to: equinoxlogistics@ymail.com

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