Latest Job Openings at Comercio Limited

Job ID: 2.2
Department: Network Services Division
Function: Technical Support
Reporting to: Technical Team Manager
Travel Frequency: Seldom

Purpose of the Job

• Provide second-level off-site technical support for all Comercio Cloud Services: Cloud Computing, Public, Private, Hybrid Cloud, VMware, Huawei, HPE, Server, Voice, Data Connectivity, Internet Services etc
• To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management.
• Prompt Response to inbound calls and emails.
• Follow up on unresolved complaint/open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Install and configure the computer applications
• Monitor and maintain the computer networks
• Maintain good and smooth communication with customers through different channels like web, email, and phone
• Prioritizing and managing the workflow
• Troubleshooting, diagnosing, and resolving the issue
• Maintaining procedural documents and reports
• Ability to learn and work on changing technologies
• Respond to customer’s calls, emails and act accordingly regarding issues
• Establish and maintain good working relationship with customers and other professionals
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• A Bachelor's Degree in Computer Science, Computer/Software/Electrical-Electronics Engineering, and IT Engineering is required to pursue a career as a Technical Support Engineer in Telecommunications or Technological industries, while others require an Engineering Degree in any discipline.
• Strong communication skills both written and verbal to interact confidently with clients
• Great analytical and problem-solving skills help in resolving the issue faster
• Strong troubleshooting, diagnosing skills to resolve technical issues
• Good knowledge of computer systems, mobiles, and other techs
• Strong customer focus and technical knowledge of the company products or services.
• Strong IP design skills, in-depth knowledge of IP Network.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

• Customer Focus.
• Tech savvy.
• Action orientation.
• Drive results.
• Cultivate Innovation.
• Ability to optimize work processes.
• Resilience.
• Self-Development.
• VMware/Huawei/HPE/Microsoft Learning Education Requirements.
• Bachelor's Degree or equivalent from a recognized higher institution of learning.

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Job ID: 2.3
Department: Sales
Function: Sales and Marketing

Purpose of the Job

• To Manage a team of sales executives to hit and surpass our sales targets. We offer very generous rewards for meeting and exceeding our targets.

Expected Key Results (Detailed KPIs):

• Motivating the sales team to achieve the best results possible.
• Setting activity and revenue targets for members of the sales team.
• Continual training and development of all members of the sales department.
• Attending key meetings with members of the sales team.
• Working on account management plans with the sales account managers.
• Identifying key areas for improvement in the sales process.
• Spotting market opportunities for new customers.
• Attending monthly meetings with other senior members of the business.
• All aspects of recruitment and selection for the sales department.
• Attending industry events and conferences to generate new business leads.
• Acting as a spokesperson for the organisation at sales events and conferences.
• Networking with other directors to generate new business for the company.
• Monthly reporting on sales performance against budget and reporting on variances.

Background

• Previous experience successfully managing sales teams ideally from a similar industry.
• Professional sales training would be a strong advantage.
• Proven track record of achieving targets and driving sales growth in a business.
• Strong leadership skills and an ability to inspire sales teams.

Educational Qualifications

• Minimum a bachelor's degree in relevant discipline, with a minimum of 5 years’ Experience.

Functional Skills:

• Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services

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Job ID: 2.4
Department: Network Services Division
Function: Technical

Purpose of the Job

• To create, manage and deliver the products for the sales team
• To provide technical support and leadership in cloud technology

Expected Key Results (Detailed KPIs)

• Conduct new and existing equipment, hardware, and software upgrades projects
• Provide technical vision about virtualization technologies and describe customized solutions to address complex environments.
• Analyse and troubleshoot VMware server deployment and virtualization issues.
• Communicates and drives infrastructure improvement ideas within a project based framework
• Develops processes, optimization methods and risk management strategies
• Performs advanced customization and improvements of core infrastructure and client systems
• Performs root-cause analysis: analyses network, hardware and software issues with infrastructure and client systems
• Tests and promotes enhancements to existing infrastructure systems
• Collaborates with other IT functions on complex business requirements, including design and integration points
• Provide documentation on installation and configuration procedures

Educational Qualifications

• Bachelor’s Degree in relevant field of study (Information Technology, Computer Science, or related field)
• Minimum of five (5) years of practical experience in implementing installation, configuration, management, and data protection of high-availability virtualized environment is required.

Functional Skills:

• Must possess strong customer service and interpersonal skills.
• Strong analytical, organization and collaboration skills.
• Ability to communicate technical terms to non-technical users.
• Excellent verbal and written communication skills with the ability to author procedures, policies and proposals.
• Strong leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions.
• Continually updates skills and knowledge relative to the position and the technology industry.

Renumeration

• Attractive

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Job ID: 2.5
Department: Admin
Function: Accounting

Purpose of the Job

• The role of the accountant is to look after the business books as well as handle, prepare, compute, manage, research and analyze all accounting data and financial transactions of the business.
• The accountant will also recommend financial actions by analyzing information and preparing financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within the company.

Expected Key Results (Detailed KPIs)

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Provides financial information to management by researching and analyzing accounting data, preparing reports.
• Prepares budget and financial forecasts
• Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
• Reconciles financial reports to database systems.
• Assists in the development of responses to internal and external audit requests.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Reconciles financial discrepancies by collecting and analysing account information.
• Audit financial transactions and document accounting control procedures
• Keep information confidential and secure them with random database backups
• Keep up with financial policies, regulation and legislation

Educational Qualifications

• To be considered for this position you will possess the following skills, attributes, and abilities:
• Graduate degree (B.Sc/HND) in Accounting, Finance or a relevant field. ICAN or ACCA qualification is an added advantage.
• Proven work experience
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Thorough knowledge of accounting and corporate finance principles and procedures
• Excellent accounting software user and administration skills
• Strong attention to detail and confidentiality
• Coordination and Time Management skills
• Deadline Oriented