STTA Information Technology Officer at the North East Regional Initiative (NERI) Nigeria

Position Start Date: Immediately

Position Summary: 

In support of the operations the Abuja office and regional/ field offices, Creative requires the services of an STTA Information Technology Officer.  The STTA IT Officer will be responsible for ICT helpdesk support on all IT-related hardware and software, He or she would administrate and troubleshoot issues on all IT-related activities on the ground and remotely.  This position is based in Abuja and travel to the state offices is required.

Reporting & Supervision: 

The STTA IT Officer will report to the Operations Manager based in Abuja.

PRIMARY RESPONSIBILITIES AND DELIVERABLES 

Primary responsibilities include but are not limited to the following:

• Provide technical services and needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
• Perform user desktop files backup/ synchronization to Company SharePoint and OneDrive
• Perform regular monitoring of staff desktop file backup/ synchronization to ensure proper functioning
• Install and troubleshoot IT related issues on all computers, phones, internet dongles/modems, printers, printer toners/cartridges, photocopiers tones/ cartridges, etc.
• Monitor printer cartridges usage and other consumables for all the printers at NERI offices.
• Identify and solve possible problems in the network and internet connectivity
• Work with third parties for installations such as cabling, Internet connection, etc.
• Ensure smooth functioning of all staff desktop computers, internet connection, and IP telephones
• Responsible for IT inventory; work closely with the Operations manager and procurement team to monitor distribution and location of IT equipment by performing a quarterly inventory check-up
• Implement and enforce security on the network and prevent misuse of the IT resources
• Participate in writing IT office policy
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
• Any other IT-related work as required

Required Skills & Qualifications

• University degree in Information Technology or related field
• Minimum three years of relevant work experience
• Minimum two years of experience working with international organizations.
• Fluency in English and in one or more of the local state languages in the North Eastern part of Nigeria.