Travel Consultant at Finchglow Travels Limited

Key Responsibilities

• Make professional and accurate travel arrangements for  clients including air, car, hotel, and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
• Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
• Maintain awareness and adherence to our clients procedures, programs and policy guidelines
• Consistent application of Finchglow Travel’s practices and programs.
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers.
• Engage in the preparation of sales budget weekly.

Required Skills

• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients
• Customer profiling on the GDS i.e as Amadeus etc
• Ability to relate to clients at various levels within their organizations using diplomacy and tact
• Meet and strive to exceed quality and productivity goals
• Ability to work flexible hours and shifts as determined by business need and client call volume