Deputy Director Operations, Lake Chad Basin at the International NGO Safety Organisation (INSO)

Job Summary

• The Deputy Director – Operations oversees all aspects of service delivery and plays a key role in ensuring that INSO provides the best support possible to NGOs responding to the Syria crisis. Specific responsibilities include the recruitment and training of new staff, editorial review of key INSO products, monitoring and continual improvement of compliance with service delivery standards, and support to the Director on the broader strategic development of the programme.
• On a delegation of authority basis, the Deputy Director – Operations independently line manages and mentors INSO’s regional teams, and will also stand in as the acting Director in his/her absence.
• The successful candidate will have a strong background in NGO safety and security, be outgoing, inquisitive and detail oriented, and have significant experience building and leading high performing teams. He/she will also have the ability to analyse complex security issues and contexts, communicate to an excellent standard of English both verbally and in writing, and above all else share INSO’s commitment to humanitarian principles.

Major Responsibilities

• Compliance monitoring of all INSO mandated services including 24/7 flash reporting, safety and access roundtable meetings, analytical reports, training, orientations, crisis assistance, site security reviews and other demand-based services.
• Management of the INSO regional teams, including recruitment, training, orientation and on-the-job mentoring of regional and operations team members.
• The development and implementation of locally specific internal security management policy, SOPs and guidelines.
• Leadership and representation of the programme in the director’s absence.
• Development of annual strategy to include programming priorities, proposals, reports, budget management, forecasts and maintaining contractual compliance in all areas at all times.
• Application of INSO global policy in both administrative and operational areas including HR, Finance, Logistics, Security etc.
• INSO’s organisational development and on-going improvement of internal operational protocols and services.

Mandatory Requirements

• Fluency in English & French, both written and spoken.
• Proven writing, editing, and analytical skills and the keenest eye for detail.
• Demonstrable and significant operational NGO safety experience.
• Personal and professional resilience in a fast moving, high output, quality-driven programme.
• Experience in the humanitarian, and/or risk management and/or humanitarian access sectors.
• Independent drive, motivation, and excellence, and ability to operate and sustainably manage staff and teams under strict systems and deadlines.
• Well-developed personal, personnel, organisational and team management skills and standards.
• Demonstrable understanding of humanitarian safety practices and principles.
• Commitment to humanitarian principles and values.
• Graduate level education in a relevant field or equivalent work experience.
• Minimum 2 years spent in insecure/conflict-affected environments with progressive seniority.

Preferred Characteristics:

• A year’s recent experience working in the Lake Chad Basin, ideally in an NGO safety role or equivalent - and demonstrable understanding of the context.
• Prior experience in an inter-agency role.
• Employment history that reflects experience in both security and civilian fields.
• Experience in staff capacity development and training.
• Experience with NGO security and project management, including donor relations.
• Existing information networks and/or local language skills.

Key Personal Competencies:

• A good listener.
• An effective communicator.
• Excellent analyst.
• Team player.
• Excellent interpersonal skills.
• A people manager.

Terms & Conditions
12-month contract with expected start date in March 2017, €5000 per month salary, 4 days annual leave per month and 3 days of R&R every 3 months, global medical coverage, AD&D coverage.